JOB SUMMARY
The End User Analyst provides proactive technical expertise and PC break/fix support to facilitate the effective use and availability of Technology products and services by its customers.
JOB REQUIREMENTS
Bachelor's degree in computer science, Business, Engineering, or related field is strongly preferred.
In-depth technical knowledge of the Office 365. (i.e., OneDrive, Outlook, Word, Excel, PowerPoint, and Teams).
Ability to manage projects using proven concepts to apply technology to business problems.
Excellent analytical skills.
Ability to learn internal customers' business and local technical environment.
Basic understanding of information technologies, their interaction in systems and their application to business problems.
Working knowledge of electric utility industry is a plus.
Ability to program in VB, C++ or .Net is a plus.
JOB RESPONSIBILITIES
Refresh computers and printers; order and install new computers and printers as requested by business partners.
Provide break/fix support for computers, printers, and peripherals.
Provide solutions that leverage technology to meet our customer's business needs.
Provide consulting which includes, but is not limited to, assisting customers with standard products and implementing local solutions.
Provide project management, coordination and/or technical support during project implementation.
Provide specialized dedicated technical support as requested by customers.
Partner with Business Analysts, Data & Voice Engineers/Support personnel and other Technology business units.
Assist with resolving billing issues and PC inventory issues.
Educate customers on how to use standard products more effectively.
Identify training opportunities.
BEHAVIORIAL ATTRIBUTES
Understands and promotes Technology strategies.
Ability to build relationships and partner with customers.
Self-directed, self-motivated, and responsible.
Exhibits "Our Values" of Safey First, Intentional Inclusion, Act with Integrity, and Superior Performance in all business dealings.
Excellent organizational skills and strong customer service orientation.
Excellent oral and written communication capabilities.
Seek opportunities to learn and transfer knowledge to others.
Ability to manage multiple tasks.
Follows and promotes safe work practices.
Analyst II, End User
Together with our subsidiaries, we deliver clean, safe, reliable and affordable energy to our 9 million customers. Our focus is doing so with service excellence.
That means we are leaders who take action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. We create community value through energy, social, economic, and environmental progress.
We do this through electric operating companies in three states and natural gas distribution companies in four. Our family of companies draw on diverse energy sources to create the best mix for our service areas, including electricity, natural gas, solar power, carbon-free nuclear, and other sustainable sources.
We leverage our leading distributed energy infrastructure company and other innovative technology to better serve every customer. Our competitive, national generation company serves wholesale customers, and our family includes a fiber optics network, and telecommunications services.
We have positioned diversity and inclusion as critical to our success enabling us to put the needs and well-being of the people we serve at the center of all that we do.
Southern Company believes all employees should feel welcome, valued, respected and heard. Our goal is a workplace in which all employees contribute to their fullest and a workforce that reflects our customers and communities. We accomplish this by valuing and leveraging the full range of differences and similarities we bring to our teams, customers and communities.
Workplace Awards
- 2023 100% Corporate Equality Index Score - Human Rights Campaign (7th consecutive year)
- 2023 America's Best-In-State Employers – Forbes
- Southern Company (No. 1 in Alabama, No. 5 in Georgia)
- 2023 Best Employers for Women (No. 9) - Forbes
- 2023 America’s Greatest Workplaces – Newsweek
- 2023 Best Companies for Multicultural Women – Seramount
- 2023 Top 50 Companies for Diversity - DiversityInc (8th consecutive year)
- No. 1 Top Company for Black executives
- No. 3 Top Company for Veterans
- No. 5 Top Company for Supplier Diversity
- No. 14 - Top Company for Executive Diversity Councils
- 2022 Global 200 – Forbes
- 2022 Best Employers for Women - Forbes
- 2023 America’s Best Employers for Diversity - Forbes
- 2023 America’s Greatest Workplaces for Diversity - Newsweek
- 2023 America’s Best Large Employers – Forbes
- No. 15 overall, top utility
- 2023 Top 100 Military-Friendly Employer (No. 2) - GI Jobs magazine
