Why work with us?
The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
- A diverse, inclusive, professional work environment
- Flexible work schedules
- Company match on 401(k)
- Competitive Paid Time Off policy
- Generous Employer contribution for health, dental and vision insurance
- Company paid short term and long term disability insurance
- Paid Maternity and Paternity Leave
- Tuition reimbursement
- Company paid life insurance
- Employee Assistance program
- Wellness programs
- Fun employee and company events
- Discounts on travel insurance
Who are we?
Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
- CSA: US travel insurance brand for retail and lodging partners. Learn more here.
- Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
- GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
- Iris, Powered by Generali: identity and digital protection solution. Learn more here.
- Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.
What you’ll be doing.
Job Summary:
This position is responsible for planning and directing a portfolio of projects that support the annual strategic plan for GMMI. This role requires analysis of complex business problems to be solved through automated systems and process improvement. The position is assigned to new business process and business process improvement projects that align with business/functional goals and strategies.
Principal Duties and Responsibilities:
- Define project scope, goals and deliverables that support business goals in collaboration with internal clients, vendors and stakeholders.
- Effectively communicate project expectations to team members, internal clients, vendors, and stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Set and continually manage project expectations with team members and other stakeholders.
- Plan and schedule project timelines and milestones using appropriate tools, Track project milestones and deliverables.
- Determine the frequency and content of status reports, analyze results, and troubleshoot problem areas.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.
- Estimate the resources, financial and non-financial, and participants needed to achieve project goals.
- Direct and manage project from beginning to end.
- Develop full-scale project plans and associated communications documents.
- Identify and resolve issues and conflicts within the project team.
- Identify and manage project dependencies and critical path.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
- Organize and conduct weekly product development meetings to ensure product requests are developed accordingly.
- Organize and lead weekly product implementation meetings and SCRUM sessions.
- Oversee technical integration between partner/vendor systems and internal distribution systems.
- Interface with product drivers and clients to determine the product’s future direction.
Technical and Business Acumen
- Estimate the resources, financial and non-financial, and participants needed to achieve project goals.
- Apply practical business knowledge to ensure project implementation is aligned with business needs.
Required / Desired Knowledge, Experiences and Skills:
Requirements:
- Solid working knowledge of current Internet technologies and programming languages.
- Technically competent with various software programs including Microsoft Project and Microsoft Office Suite (Excel, Word, PowerPoint, Access, and Outlook).
Preferred:
- Eight years work experience in a project management or related capacity, including all aspects of process development and execution
- Experience managing the implementation of an enterprise platform.
Education/Certifications:
Requirements:
- High School Diploma or Equivalent (GED) required.
- Bachelor’s Degree required.
- PMP / Agile or Scrum Certification required.
Preferred:
- Lean Six Sigma or Other Process Management Certification
Travel Requirements:
Ability to travel as needed to support assigned projects.
Where you’ll be doing it.
This is an hybrid role based out of our Pembroke Pines, FL office.
When you’ll be doing it.
While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.
Apply today to begin your next chapter.
Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.
