User Testimonial- Amanda Fowler Balsan
Amanda Fowler Balsan (she/her/hers), Marketing Specialist, Northwestern Medicine.
As we celebrate National Disability Employment Awareness Month, it’s fitting to highlight stories of individuals who have thrived in the workplace while embracing their unique perspectives. Amanda Fowler-Balsan, a Marketing Specialist at Northwestern Medicine, exemplifies the power of resilience and passion. After sustaining a traumatic brain injury (TBI) at 19 in a severe car accident, Amanda’s journey with Northwestern Medicine began as a patient at Marianjoy Rehabilitation Hospital, where she spent a month as an inpatient and eight months as an outpatient, relearning essential skills like walking, talking, and even writing—her greatest talent. The rehabilitation process at Marianjoy, which included therapy for fine motor coordination and writing, proved to be life-defining for her. When she completed her treatment, Amanda returned to the University of Illinois at Urbana-Champaign, supported by her family and healthcare team.
After earning a Master’s Degree in Writing and Publishing from DePaul University, Amanda used AbilityLinks to find employment at Marianjoy in 2012 as a Marketing Specialist. Her role allowed her to combine her creative skills with her passion for healthcare, marking the beginning of a fulfilling career. She encourages others with disabilities to see their challenges as strengths, offering unique perspectives that are invaluable to employers. With 1 in 4 individuals experiencing a disability at some point in their lives, Amanda’s story reminds us of the importance of inclusion and the critical role of diverse insights in building stronger workplaces. Check out our full interview with Amanda below.
Can you share your journey of working at Northwestern Medicine, and how the company has supported your growth as an employee with a disability?
“After acquiring a traumatic brain injury at 19, I knew I wanted to use my skills in writing and communication to work in healthcare. One tip for job seekers: look for companies you're passionate about. Believing in the mission of your workplace makes a huge difference, even if you’re playing a small role. I’ve been fortunate with my work experience, and I hope it can offer insights for others."
"After earning my undergraduate degree in English and a Master’s Degree in Writing and Publishing from DePaul University, I sought a job where I could apply my skills. I was drawn to marketing, which offers great opportunities for creative fields like writing and graphic design. I initially did contract work for Marianjoy Rehabilitation Hospital, and later landed a full-time Marketing Specialist role. I’ve been with the organization (now Northwestern Medicine) since 2012, and it’s been a fantastic fit."
"Healthcare organizations often have a better understanding of disability, which has been helpful for me. My advice for job seekers is to embrace your disability as an asset. It gives you a unique perspective that companies value. Don’t be self-conscious about what makes you different—it adds to the richness of any organization and helps reflect the diversity of consumers”, Amanda says.
What does inclusion mean to you personally, and how have you experienced it at Northwestern Medicine?
“Inclusion is a complex topic, and everyone defines it differently. It can be challenging to balance being helpful and accessible without making someone feel diminished. For me, inclusion is about accessibility—whether it's physical access, like ramps and automatic doors, or technological access, such as the ability to join virtual meetings."
"As someone who’s experienced both a traumatic brain injury and becoming a mother of twins, I’ve come to appreciate the importance of accessibility in everyday life. I rely on accommodations that exist because of the disability community, even in 'normal' experiences like pushing a stroller."
"Inclusion also means open-mindedness from employers and the community, removing rigid job requirements and limitations. It’s about creating opportunities for everyone, regardless of their circumstances. Ultimately, inclusion is about removing barriers so that everyone is viewed and treated equally.”
What advice would you give to someone with a disability looking for employment?
“My advice for job seekers with disabilities is to see your disability as an asset. You bring a unique perspective that others can't. With technology now a major part of the workplace, there are many remote positions that require little to no accommodations. If you do need accommodations, don't hesitate to ask – employers are prepared for this, and most accommodations are affordable."
"Look for a job that aligns your talents with something you're passionate about. Whether it's a nonprofit or a company whose products you rely on, your experience is valuable to employers. Also, prioritize work-life balance. It's important to find a role that fits your life and interests, so you're not facing burnout. Match your skills, passions, and lifestyle for the best fit”, Amanda concluded.
If you or a client you are working with is interested in working at Northwestern Medicine, apply to their open roles here.
