Do you want to work hard, have fun and make history? Do you want to be part of the journey of one of the fastest growing businesses within Amazon? Come join us in B2B Payments as we build best-in-class financial and payment experiences for businesses to engage with Amazon. We support Amazon’s rapidly growing B2B business (Amazon Business) across North America, Europe and Asia with our flagship products including invoice, line of credit and a small business co-brand credit card.
Invoicing is a table-stakes feature for Amazon Business (AB). To improve the experience for our customers and enable them to grow their AB spend, the B2B Invoicing team is focusing on holistically identifying and eliminating defects in the end-to-end invoicing customer experience, beginning with invoice generation and delivery, through customer invoice management, to payment and the post-purchase experience. This role will own the charter for this key strategic initiative.
Key job responsibilities
We are looking for a strong Principal Product Manager to join our product team to focus on the invoicing experience for business customers globally. You will be the single-threaded leader within the team for CX defect reduction. You will develop mechanisms to identify, track, and manage root-cause resolution of defects, influencing stakeholders across multiple organizations for both technical and non-technical solves. You will own leadership reporting to the senior leadership level. You will be familiar with the Amazon Working Backwards product development approach, and launching products to the public domain. Ideally you will have experience working with diverse and international B2B customer segments, as well as understanding of the B2B procure-to-pay cycle. This role requires a high level of judgment and influence, working cross-functionally with technical, financial, and customer facing leaders (including Tax, CS, Accounts Receivable, User Experience Design, software engineering, finance, marketing, risk, and data science).
Day to Day Activities
- Develop product and solution requirements, working backwards from the customer with an understanding of the end-to-end customer experience
- Own delivery against high visibility, company-wide goals
- Partner closely with partner organizations to develop and scale solutions
- Drive cross-functional alignment with senior leaders across Payments, Amazon Business, CS, Finance, Tax, Accounting, and Sales
- Create and present zero-to-one business ideas within the B2B Invoicing domain
- Provide thought leadership across multiple Invoicing domains and workstreams to build scalable products
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
We are a global and diverse product organization tackling difficult problems at scale. We obsess over our customer feedback and needs. We are owners, seeking to deliver the right results regardless of organizational boundaries. Our success is highly intertwined with a broad set of cross-functional partners (finance, operations, tax) and therefore earning trust, and fostering a collaborative working environment, is paramount. We value personal and professional development, and seek out challenging problems that create opportunities for growth. Come join us!
