Amazon's International Seller Services (ISS) org is seeking a Software Development Engineer to be part of an engineering team working on innovative products and tools to help Account Managers (AMs). AMs help onboard sellers into Amazon and help them grow their business. We are developing innovative products that leverage generative and agentic AI to transform workflows for AMs. Our aim is to help AMs in every aspect of their daily activities as they help sellers improve selection, grow and expand their business worldwide. Our instances (Salesforce and AWS) support millions of suppliers and thousands of internal customers across 30+ countries. Our Salesforce instance is one of the largest implementations at Amazon and Pardot instance is the largest implementation in the world; and with data volume across tetra bytes.
We are looking for a Senior Salesforce/AWS Developer who will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. The engineer will provide technical support to ensure a smooth customer experience.
Key job responsibilities
•Respond to customer inquiries in a timely manner, resolving issues with Salesforce and AWS
•Consistently document root cause analysis steps and findings, recommended solutions
•Monitor customer service areas to identify potential system issues that could impact customer experience
•Complete setup and configuration of Salesforce customer accounts and configurations
•Maintain and improve existing Salesforce and AWS applications and processes
•Implement changes to applications within Salesforce and AWS
•Develop requirements and specifications to meet customer needs
•Install, configure, and test new applications, software, and hardware in a timely manner
•Develop and execute effective system maintenance plans
•Consult with stakeholders on application performance, scalability, and usability
•Ensure compliance with security protocols for Salesforce and AWS systems
•Resolve system problems efficiently
A day in the life
In a typical day, you will be working with a team of engineers, salesforce developers and admins, working on a variety of products ranging from AI Assistant that automates workflows for AMs, building salesforce solutions for managing leads and opportunities, managing various tasks and automation. You will be working with Products Managers and AMs worldwide to create and execute a roadmap of compelling user experiences. You will be extremely curious about learning and incorporating the latest developments in generative AI to develop products that deliver agentic AI solutions.
About the team
The team sits in Amazon's International Service Org that creates tools, products and agentic AI solutions for Account Managers worldwide. The products will include a mix of solutions that are common across Sellers in multiple countries and solutions customized for Sellers in each country.
