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Amazon Central Operations Associate

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Employment type: 
Full time
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Amazon Central Operations Associate

Job Overview
You are on your way to joining the team that is at the center of customer order delivery. In this part-time role, you will coordinate delivery routes between Amazon drivers, third-party companies, and Amazon warehouses. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences while working in a climate-controlled office setting. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences. Start as soon as seven days. Shifts may require working nights, weekends, and holidays.

Duties & Responsibilities

Some of your duties may include:

  • Coordinate support between drivers, Amazon warehouses, and third-party locations like grocery stores and restaurants
  • Interpret information from different sources and use good judgement to make sure deliveries are on time
  • Communicate with delivery partners ensuring on-time delivery
  • Solve for planned and unplanned events (traffic, weather, sporting & community events) that affect delivery routes
  • Identify issues and raise to management
  • Complete reports using standard tools/process
  • Use a computer, Microsoft Office, and Amazon software
  • Candidates must be flexible to work weekends and/or evenings
  • All work is executed on a computer through Amazon proprietary software and Microsoft Office
  • Communicate via phone/chat/email with various Amazon stakeholders to answer real time questions to remove barriers

  • Why You'll Love Amazon
    Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

  • Competitive wage paid weekly, with overtime for more than 40 hours
  • Healthcare (medical, dental, vision, prescription drugs)
  • Medical Advice Line
  • Network of Support (health & well-being on and off the job)
  • Adoption Assistance
  • Maternity and Parental Leave
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Employee discounts
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • On-the-job training and skills development
  • Employee Assistance Program
  • Tuition reimbursement

  • Learn more about Amazon Benefits and Culture


    Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.

  • Strong computer skills, including multitasking, browser use, and good chat/IM etiquette
  • Strong writing skills
  • Experience communicating professionally with diverse audiences
  • Ability to learn quickly in a fast-paced environment
  • Candidates must be flexible to work weekends and/or evenings
  • Candidates must be 18 years or older with the ability to understand and adhere to all safety guidelines

  • Preferred Qualifications:

  • Strong computer skills using a transportation management system as well as Microsoft Office products
  • Good teamwork mentality: able to build trustworthy and supportive working relationships
  • Strong logical thinking, analytical skills, and problem-solving skills
  • Five years of experience in customer support and/or distribution operations
  • Experience in transportation/dispatch industry is a plus
  • Strong computer skills using a transportation management system as well as Microsoft Office products
  • Ability to learn quickly in a fast-paced environment

  • How To Get Started
    You can begin by applying below. If you need help with your application or to learn more about our hiring process, you can find support here: /.

    Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page .

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .

    What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.

    The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.

    By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

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