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Ambulatory Nurse - Care Coordination, Full-time, Days

Northwestern Medicine
Oakbrook Terrace
Employment type: 
Full time
Remote Position: 
Required degree level: 

Anchored by Northwestern Memorial Hospital, the No. 1 hospital in Illinois seven straight years by U.S. News & World Report , Northwestern Medicine's integrated health system is on a relentless pursuit of better healthcare. While each of our ten hospitals and over 400 clinic and administrative locations has a unique story, we all share the same vision: to serve Patients First.

Advance to a better career with Northwestern Medicine.

Why come work as an Ambulatory Nurse Care Coordinator at Northwestern Medicine?

  • Anchored by Northwestern Memorial Hospital the No. 1 hospital in Illinois
  • Location at Northwestern Medicine Central DuPage Hospital
  • Opportunities for career growth in patient care throughout the heath system.
  • In 2015, was named on 100 Best Companies for Working Mothers-16 th consecutive year
  • Leader in LGBTQ Healthcare Equality by the Human Rights Campaign
  • Competitive benefits including health, dental, vision, 401k, and wellness credit
  • An employer that cares about growing your education with tuition reimbursement, professional development, and student loan repayment options.

The Ambulatory Nurse Care Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Ambulatory Nurse Care Coordinator is responsible for providing patient care support services and ensuring high quality of care through education and robust care management coordination services. The Ambulatory Nurse Care Coordinator functions as a liaison between the patient, physician, and clinical support staff and helps the patient understand their medical conditions and health responsibilities.


  • Serves as a patient advocate in an ambulatory setting and assists in navigating across various care settings.
  • Addresses the care coordination needs for high and moderate health risk patients as well as assistance with low risk or new patients.
  • Reviews patient records, registries, reports or other encounter or claims data to identify patients who may require care coordination.
  • Assesses, documents and addresses clinical, psychosocial, or financial barriers to effective patient care.
  • Consults with multidisciplinary team as appropriate to develop, implement and evaluate care for patients and families specific to the area of expertise.
  • Provides effective triage care using in-depth clinical knowledge and skills in area of expertise.
  • Provides educational support to patient and family members around medical processes, procedures, treatments, medications, and management of health and wellness.
  • Ensures timely continuity of care by proactively outreaching to patients' post discharge, managing referrals, facilitating transitions of care, and coordinating community resources. Collaborates across the continuum with patients' care team members.
  • Manages high risk patient cases in order to minimize readmission rates and help reduce the cost of care. Assists in facilitating care coordination for the patient across the care continuum, ensuring that the patient is receiving the highest level of quality care in each setting.
  • Develops care plan that addresses patient's overall health, including health goals with a plan that is in line with patient's choices and values. Informs patients regarding access to general preventative care practices. Support patient activation of care plan.
  • Reviews and maintains patient health information including medical records and other pertinent information that informs provider and care team members about patient's health and progress of care outcomes.
  • Monitors quality of care, as well as patient and physician satisfaction, through follow-up discussions and assessments. Participates in continuous quality, performance, and improvement initiatives to ensure the improvement of care coordination.
  • Provide after regular business hours on-call support for urgent care coordination issues.
  • Performs other related duties as directed or required.

Required :
  • Current license as a Registered Nurse - State of Illinois Professional Nurse.
  • Bachelor of Nursing Degree (BSN) with three to five years of relevant clinical experience or BSN required within two years of hire.
  • 3 years of experience (5 years preferred) working with chronic conditions, evidence-based medicine, care coordination, care management, and psychosocial and behavioral factors affecting health outcomes.
  • Willingness to travel (some travel may be required).

Preferred :
  • 3 years of experience in Care Management or Care Coordination
  • Case Management certification preferred or willingness to complete upon meeting eligibility criteria.
  • Experience with ambulatory operation and ambulatory nursing care.
  • Experience with process improvement.

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

Click the link find out more about Northwestern Medicine