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Consumer Services Analyst II - Fraud Operations

Job Number: 
REQ2018555
Job Description: 



A Great Place to Work
Last year, we transformed the P2P payments industry with Zelle. 247-million transactions and $75-billion later, consumers love us as much as our amazing team of talented people.  Come join the most INNOVATIVE FinTech company in Arizona.


Overall Purpose

This position will be responsible for identifying, investigating, and mitigating potential fraudulent activity involving users and transactions.

Essential Functions

  • Analyzes and reviews fraud reports
  • Responds to inbound and outbound calls
  • Performs various forms of analysis, including detecting patterns and identifying trends
  • Conducts research and investigation into users and transactions
  • Makes judgment call to interdict and mitigate fraud risk by researching the reason and determining next steps.
  • Utilizes OFAC lists to review alerts for possible matches to the list, clear false positives, block and report matches.
  • Fully documents and escalates formal reports of incidents of potential fraud to bank partners
  • Analyzes and reviews OFAC (Office of Foreign Assets Control) and Memo Screening Reports
  • Conducts research and investigation into users and transactions.
  • Perform various forms of analysis, including detecting patterns and identifying trends.
  • Utilizes OFAC lists to review alerts for possible matches to the list, clear false positives, block and report matches.
  • Fully document and escalate formal reports of incidents of potential fraud from/to Member Banks.
  • Support the company's commitment to protect the integrity and confidentiality of systems and data.



Minimum Qualifications

  • Education and experience typically obtained through completion of a Bachelor's degree or equivalent work experience in a related field.
  • Prior payments fraud analysis experience.
  • Good working knowledge of fraud prevention, detection, analysis, and mitigation.
  • Good problem solving, analytical, research, and investigative skills.
  • Ability to work independently and handle large volumes of research cases.
  • Knowledge of OFAC, FinCen, and US financial regulatory agencies
  • Excellent verbal and written communication skills
  • Intermediate MS Office skills
     


Preferred Qualifications

  • CFE (Certified Fraud Examiner)
  • Fraud experience with mobile payments
  • Strong knowledge and understanding of payments (including ACH and card rails)
  • Experience using JIRA software
  • BS/BA Degree



Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Early Warning is an equal opportunity employer that takes affirmative action to employ, and advance in employment, qualified minorities, women, individuals with disabilities and covered veterans.

Your Company or Organization: 
Early Warning Services
City: 
Tempe
Employment type: 
Full time
Required degree level: 
Other