Skip to main content
Northwestern Medicine Logo

Coordinator, Workers Compensation

Northwestern Medicine
Employment type: 
Full time
Remote Position: 
Required degree level: 


  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year($125 for part-time)
  • Annual Employee Merit Increase and Incentive Bonus
  • Paid time off and Holiday pay


The Workers Comp Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.


  • Workers Compensation Program Coordination and Improvement:
    • Reviews claim data and identifies trends, root causes, or other areas of opportunity to decrease injury, reduce cost, and improve program administration.
    • Composes reports and correspondence to ensure communication between employees, managers, Human Resources, and outside vendors, as necessary.
    • Coordinates scheduling of periodic claim review sessions with Third Party Administrator(s).
    • Responsible for updating, monitoring, and communicating any service level agreements issues or changes with the vendor.
    • Reviews occupational injury/illness and workers compensation-related information and reports this to the appropriate staff and regulatory agencies.
    • Participates in quality improvement projects, as requested.
    • Provides expert consulting with the case management of Workers Compensation and Leave of Absence.
    • Codes timecards for the individuals on workers compensation.
    • Responds to telephone inquiries from employees and outside vendors answering and resolving routine questions, issues, and works with managers and Human Resources as appropriate to resolve more complex issues.
    • Coordinates the transitional duty program in collaboration with department managers.
    • Audits medical charges from Corporate Health, Pharmacy, Radiology, and other internal hospital charges for appropriate billing; takes action on incorrect charges in relation to Workers Compensation Program.
    • Collaborates with team members in the department to compile reportable data to state and federal governing bodies (e.g., OSHA 300 log and Illinois Workers Compensation Commission).
    • Conducts training and orientation training related to workers compensation, occupational health, and employee safety for all Northwestern business units, as needed.
  • Communication and Collaboration with Team:
    • Fosters and maintains positive relationships with Human Resources team, NM employees and physicians and all levels of management throughout the organization.
    • Provides courteous and prompt customer service.
    • Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate.
    • Checks for messages and returns calls.
    • Demonstrates teamwork by helping co-workers within and across departments.
    • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
    • Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees.
    • Maintains a good working relationship within the department.
    • Organizes time and department schedule well.
    • Demonstrates a positive attitude.
  • Service Excellence:
    • Displays a friendly, approachable, professional demeanor and appearance.
    • Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
    • Acts as a liaison to HR Business Partners, providing all needed employee injury record documentation and/or claim information.
    • Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
    • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  • Liaison with Vendor Partners:
    • Act as primary contact to Workers Compensation TPA(s).
    • Reviews all reports of occupational and/or non-occupational injuries and illnesses and clarifies diagnoses and work restrictions as necessary from Corporate Health and/or TPA, as appropriate to designated program.
    • Assures appropriate occupational injury/illness information is communicated to the workers compensation claim and leave management third party administrator in a timely manner.
    • Collaborates with third-party vendor to ensure proper payment of disability benefits.
    • Works with outside counsel to provide information needed for defense of claims.
  • Additional Functions:
    • Supports a Safety Always culture.
    • Maintaining confidentiality of employee and/or patient information.
    • Sensitive to time and budget constraints.
    • Other duties as assigned.
  • AA/EOE.



  • Bachelor's degree in business administration, insurance/risk management, human resource management, public administration, occupational health or related field.
  • Minimum of 3 years work experience in business administration, insurance/risk management, human resource management, public administration, occupational health or related field.
  • Maintain confidentiality in all aspects of the job.
  • Must have working knowledge of Excel.
  • Excellent problem solving and interpersonal skills.
  • Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
  • Ability to establish and maintain effective working relationships inside and outside the organization.
  • Ability to work independently and prioritize and manage multiple projects simultaneously.
  • Ability to problem solve and triage concerns, questions, and issues timely/appropriately.
  • Ability to organize with attention to detail as it relates to documentation


  • 1-2 years of workers compensation, leave management and/or return to work program experience.
  • Thorough knowledge of FMLA and Illinois Workers Compensation Act.
  • Experience with PeopleSoft and/or case management software.

While each of our 11 hospitals and more than 200 locations has a unique story, Northwestern Medicine is unified under one vision: to put patients first in everything that we do. Anchored by Northwestern Memorial Hospital in downtown Chicago, Northwestern Medicine brings academic medicine into the heart of local communities across the suburbs and beyond, close to where our patients live and work.

Northwestern Medicine is dedicated to providing the most advanced health care to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty, and medical students come together every day with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

Northwestern Medicine has:

  • More than 33,000 employees dedicated to exceptional service and care
  • More than 4,400 aligned physicians, including faculty, residents and scientists, offering treatment informed by the latest research from Northwestern University Feinberg School of Medicine
  • 6 hospitals honored by the Magnet® Recognition Program for meeting the highest standards for patient care and nursing excellence
  • Hundreds of locations throughout the Chicagoland area


Our Mission, Vision and Core Values

Whether directly providing patient care or supporting those who do, every Northwestern Medicine employee has an impact on the quality of the patient experience and the level of excellence we collectively achieve. This knowledge, expressed in our shared commitment to a single, patient-focused mission, unites us.


Northwestern Medicine is a premier integrated academic health system where the patient comes first.

  • We are all caregivers or someone who supports a caregiver.
  • We are here to improve the health of our community.
  • We have an essential relationship with Northwestern University Feinberg School of Medicine.
  • We integrate education and research to continually improve excellence in clinical practice.
  • We serve a broad community and strive to bring the best in medicine closer to where patients live and work.


To be a premier integrated academic health system that will serve a broad community and bring the best in medicine—including breakthrough treatments and clinical trials enhanced through our affiliation with Northwestern University Feinberg School of Medicine—to a growing number of patients close to where they live and work.


Patients first: Putting our patients first in all that we do

Integrity: Adhering to an uncompromising code of ethics that emphasizes complete honesty and sincerity

Teamwork: Team success over personal success

Excellence: Continuously striving to be better

  • “Best Place to Work for Disability Inclusion” (2022): Top score and designated as “Best Place to Work for Disability Inclusion” by the Disability Equality Index
  • “Best Place to Work for Disability Inclusion” (2021): Top score and designated as “Best Place to Work for Disability Inclusion” by the Disability Equality Index



Vision Accommodations, Hearing Accommodations, Neurodiversity, Learning, Mental Health, Mobility