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Creative Services Manager

Occupational fields: 
Employment type: 
Full time
Remote Position: 
Required degree level: 

The Creative Services Manager will be a strategic thinker and creative designer that will manage a team of designers and presentation specialists. This role will serve as primary point of contact for creative requests, managing workflow and timelines to ensure efficient and accurate completion of projects. The Creative Services Manager will collaborate with internal teams to develop concepts and execute on deliverables that meet business objectives and exceed expectations. A deep understanding of project management is necessary to be successful in providing input, feasibility and workflow recommendations for projects. This role will manage relationships with internal teams, stay up-to-date on current trends and best practices and serve as a mentor to staff by fostering a positive and collaborative environment. This role will require hands-on design work.

  • Design creative deliverables including but not limited to; presentations, infographics, digital assets, animated graphics, and communication materials
  • Proactively work with internal teams to field creative requests and delegate assignments to creative team, managing workflow from concept through completion
  • Support BCBS brand through adhering to brand guidelines and standards and appropriate use of brand assets (images, icons, colors and fonts). Support updates to brand center and serve as creative liaison with the brand team
  • Manage team of creative designers, mentoring staff through professional development to ensure skills are up-to-date and knowledge of design trends is current


  • Bachelors Degree


  • Six years of professional design experience
  • Experience creating design aesthetic in layout, composition, typography, and color usage
  • Agency experience. A strong portfolio of creative work that demonstrates individual's design and creative thinking
  • Experience managing a creative team through development of design solutions including; presentations, digital assets, email and communication collateral


  • Demonstrated ability to interact with multiple levels of business stakeholders to understand and interpret business requirements for the creation of communication collaterals
  • Project management skills with demonstrated ability to meet project deliverables on time and within budget
  • Extensive knowledge of Adobe Creative Suite and Microsoft Office programs
  • Understanding of healthcare with ability to drive visual interpretation of complex concepts
  • Ability to work on both Mac and PC platforms
  • Presentation skills
  • Priority and time management skills
  • Knowledge of current design trends and skills
  • Ability to thrive in a complex environment
  • Desire to manage and mentor a creative team

People Management

  • Yes


Make an impact on healthcare in America. A career with Blue Cross Blue Shield Association allows you to be part of the foundation that supports the 35 Blue Cross and Blue Shield companies nationwide, while protecting and strengthening the Blue Cross Blue Shield brand. Our work is helping provide greater access to cost-effective healthcare, improve the health of America and build stronger communities. With a commitment to diversity, equity and inclusion, we celebrate different cultures, languages, backgrounds and experiences while striving to advance health equity, and we want you to join Team BCBSA.

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