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Customer Solutions

Santa Fe Springs
Zip Code: 
Employment type: 
Full time
Remote Position: 
Job Expiration Date: 
Required degree level: 
Bachelors degree

A career in Customer Solutions offers front-line involvement within the fast-paced, day-to-day McMaster-Carr operations. Our self-published website, and iPad app, and catalog are our primary sales tools and in Customer Solutions, you’ll be responsible for providing the excellent service and support we’re known for. You’ll quickly become the voice of McMaster-Carr, an advocate for our customers’ needs, and a problem solver for customers.


What We Are Looking For:

• Resourceful and curious individuals who are strong researchers and communicators

• Listeners who can understand why a customer is contacting us and provide them with a solution

• Flexibility to help our customers with any type of question or concern. For example, you will answer questions about a product on our website, a delivery option, or a customer’s bill

• Not your typical sales position; we don’t upsell, cold call or follow scripts. We want to help customers solve problems and leave them impressed with the experience



• A 4-year degree from an accredited university, preferred

• Ability to identify problems and offer alternative courses of action based on available resources

• A demonstrated commitment to providing superior customer service

• Excellent communication skills and ability to convey information clearly and concisely

• Dependable, detail-oriented performance


We work in an achievement‐based environment where success is recognized and rewarded. If you are looking for a challenging and rewarding position at a company that understands the value of hard-working employees, we encourage you to apply. In return for your talents we offer a generous wage and benefits package including:


  • Company-paid medical, dental and vision coverage
  • Cash profit sharing that is distributed once a year in December
  • Company funded retirement plan
  • 100% tuition reimbursement
  • College tuition assistance for dependent children
  • The work-life balance of a 40 hour work week, Monday through Friday
  • Hybrid work environment



For more information, visit:


EOE/M/F/VET/Disability/Sexual Orientation/Gender Identity

Since our start, 121 years ago, McMaster-Carr has worked to provide its customers with reliable, convenient service. Our organization is made up of professionals from a diverse background of experiences, most of who have never worked in the industrial supply field but thrive in our dynamic setting.