At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
The Cytology Support Tech reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Responsible for processing cytology specimens for screening by Cytotechnologists and Pathologists.
- Presents a friendly, approachable, professional demeanor and appearance.
- Provides accurate information and timely updates to patients and customers.
- Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
- Provides directions or help to patients and customers with finding their way.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
- Uses organizational and unit/department resources efficiently.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Contributes to opportunities and processes for continuous improvement.
- Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
- Demonstrates a proficiency and understanding of all job duties in Cytology Processing department.
- Demonstrates attention to detail, including accurate specimen identification and careful staining and coverslipping according to written procedures.
- Enters patient and other demographic information in the Anatomic Pathology computer system accurately and efficiently.
- Manages and operates cytology processing equipment safety and correctly while preparing cytologic specimens.
- Demonstrates the ability to be flexible, organized and function under stressful situations.
- Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete work quickly as the needs of the department change.
- Responds to client inquiries and requests in a professional manner, uses available resources to expeditiously resolve problems.
- Performs clerical duties related to pathology and/or cytology filing, storage, retrieval of medical legal slides.
- Is customer oriented and able to communicate and work effectively with all levels of staff, as well as co-workers.
- Answers department telephone in a polite manner, communicating messages appropriately and clearly to all staff members.
- Demonstrates a willingness to support co-workers; voluntarily pitches in.
- Willing to mentor and train new staff.
- Acts as an integral member of the team.
- Communicates appropriately and clearly with all.
- Maintains a good working relationship within the department and other ancillary departments.
- Demonstrates a positive attitude.
- Handles stressful situations in a mature and professional manner.
- Has the ability to prioritize and re-prioritize workflow and maintain an organized workspace.
- Documentation meets current standards and policies.
- Provides documentation that is timely, accurate, up to date, complete and legible.
- Maintains department equipment and notifying appropriate personnel when repairs beyond the general scope are required.
- Maintains regulatory requirements and guidelines. (i.e. CAP, CLIA).
- Attends annual review and departmental staff meetings.
- Demonstrates basic keyboard and computer skills to operate industry specific software used in Anatomic Pathology.
- Proficient in the use of standard office equipment and computer.
- Proficient in the use of all cytology processing equipment and related daily maintenance.
- Upon hire must provide hard copy of high school diploma or equivalency and/or transcripts.
- Must provide proof of Education as stated in the CLIA guidelines.
- Prior healthcare experience.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.