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Director of Patient Care Operations

Northwestern Medicine
Employment type: 
Full time
Required degree level: 
Remote Position: 

The Director, Patient Care Operations reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

As part of the Patient Care Services senior leadership team, this position supports the CNO in financial, operational, process redesign, resource allocation and productivity enhancement endeavors. The Patient Care Operations Director is responsible for forecasting, planning, managing resource requirements and collaborates with leadership so that resources are allocated and used in a manner that optimizes the hospital's performance according to the fiscal year priorities and the strategic plan. The Patient Care Operations Director will have responsibility for specific short-term or long-term projects. The position will contribute to positive outcomes by combining problem solving proficiency and strong interpersonal skills with in-depth knowledge of business and financial issues. The Patient Care Operations Director is responsible for the development of work force within areas of accountability to meet the organizations' goals and the cultural expectations established by Northwestern Medicine.

  • Minimum 10 years Nursing experience.
  • 5 years experience as an operational leader.
  • Current IL Registered Nurse Licensure and practices within the IL Practice Act for Nursing.
  • BSN, Masters in business, healthcare administration or other related


  • BSN and Masters Degree

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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