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Facility Rental Intern

The Morton Arboretum
City: 
Lisle
State: 
Illinois
Zip Code: 
60532
Fields of study: 
Tourism / Eventmanagement
Employment type: 
Full time
Years of experience: 
0 - 2 years
Accommodations: 
Vision Accommodations
Hearing Accommodations
Mobility
Remote Position: 
No
Job Expiration Date: 
02/29/2020

Position Summary:

Provide support to the facility rental team by assisting with the booking and servicing of event rental space for both internal and external audiences in support of department and institutional operational and financial goals. 

Essential Functions:

  • Ensure top-quality customer service to facility rental clients throughout entire sales cycle from initial inquiry through post event details.  Respond promptly to telephone and email inquiries.  Finalize all set-up related event details.  Attend or monitor functions, as appropriate, to provide active support. 
  • Promote Arboretum space to external clients conducting tours of facilities with potential customers communicating options and benefits of Arboretum rentals.  
  • Prepare event agreements for the Manager's review and signature.
  • Communicate room use and rental policies and procedures to users.
  • Maintain a working knowledge of the catering food and beverage menus and wedding package options.
  • Design, schedule and supervise room set ups for optimal utilization, allowing sufficient time for set-ups and tear-downs for sequential events.  Create room configuration diagram for clients and building services.  Lead the scheduling and coordination of ancillary room use services, (e.g. cleaning, HVAC, audio-visual support, etc).
  • Support Facility Rental Manager, Coordinators and Assistant as needed to ensure events meet the highest standards.  
  • Other duties as assigned.

Qualifications:

Current enrollment in a Hospitality Management program or desire to be involved in the event industry.  Previous work experience in a hospitality environment preferred.  Knowledge of customer service practices, and familiarity with standard catering concepts and knowledge preferred.  Intermediate proficiency with Microsoft Office and Google applications beneficial.  Organizational skills required.  Ability to travel between various on-site Arboretum locations, including: Visitor Center, Thornhill Education Center, and special event sites.  

Success Factors:

Personable, outgoing, and customer service-oriented individual who is able to relate effectively and build positive relationships with all constituents. Flexible, detail-oriented, and deadline driven. Resourcefulness and ability to think quickly to manage last minute client requests is essential.  Demonstrate a genuine interest in learning and promoting the subject matter of the Arboretum.

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Physical Demands: Occasional standing and walking to show facilities.  Work requires some physical activity: limited lifting and carrying (up to 30 lbs.). 
  • Work Environment: Fast-paced office environment and some event locations (indoor and outdoor) around the Arboretum.
  • Equipment: General office equipment, audio-visual equipment.
  • Schedule: Evening and weekend work is regularly required.  Weekly work schedule will vary.

The Morton Arboretum is an equal opportunity employer – disability/veteran.

Additional Information: 
To apply, visit http://mortonarb.org/employment.

The Morton Arboretum is a magnificent outdoor museum with a mission to collect and study trees, shrubs, and other plants from around the world, to display them across naturally beautiful landscapes for people to study and enjoy, and to learn how to grow them in ways that enhance our environment. Our goal is to encourage the planting and conservation of trees and other plants for a greener, healthier, and more beautiful world. The Arboretum ranks among the leading arboretums of the world in size, age, quality of specimens, and programs in Plant Collections, Science and Conservation, and Education.

History:  Established in 1922 by Mr. Joy Morton, founder of the Morton Salt Company and son of J. Sterling Morton, the originator of Arbor Day, the Arboretum has grown to include 1,700 acres of plant collections and gardens amid spectacular natural landscapes of woodlands, prairie, lakes, and streams.

Plant Collections:  The Arboretum grows and displays a rich diversity of trees, shrubs, and other plants that are Collections evaluated for their suitability for the midwestern United States. These living collections include 222,000 plant specimens representing 4,650 different kinds of plants. Arranged by geographic, taxonomic, and other special groupings, the collections are enhanced by restored natural areas of native plants.

Science and Conservation:  The Research Program focuses on practical scientific studies; key areas include tree health, tree Conservation improvement, and woodland conservation. Housed in the state-of-the-art Research Center is a Herbarium with a collection of 200,000 dried specimens for botanical research. The Chicago Region Trees Initiative develops strategies for tree and urban forest improvement; the Community Trees program advocates for trees in 274 communities in seven counties. ArbNet, facilitated by The Morton Arboretum, is an interactive professional community of arboreta with programs to foster advancements among tree-focused gardens. Science and conservation initiatives address international needs to build partnerships and save endangered trees.

Education:  The Education Program is relevant to needs and interests in learning about plants, nature, and ways to improve our world. Through the Thornhill Education Center, classes and other offerings for adults, youth and family, and schools and scouts serve 47,000 participants, with 646 schools partaking of field, lab, and outreach programs. Also available are teacher-training resources and a cooperative botany degree program with regional colleges and universities. The Sterling Morton Library contains collections of 27,000 volumes on botany, horticulture, natural history, and ecology; rare books, periodicals, and catalogs; and 12,000 botanical artworks. The Plant Clinic answers inquiries from 536 zip codes about plant selection and care. 

Accommodations:
Vision Accommodations, Hearing Accommodations, Mobility