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Gatehouse Line Attendant - Seasonal

The Morton Arboretum
Zip Code: 
Employment type: 
Part Time
Required degree level: 
High School Diploma or GED Equivalency
Remote Position: 
Job Expiration Date: 

Position Summary:  Provide information and maintain a welcoming presence to visitors and guests as they enter the primary point of arrival at The Morton Arboretum. 

Work is performed primarily outdoors and requires the ability to work in all weather conditions.

Essential Functions:

  • Greet visitors in a friendly and welcoming manner.
  • Distribute appropriate Arboretum literature, answer questions, and provide accurate and timely information to visitors.
  • Direct guests quickly and efficiently through the Arboretum’s front entrance, and direct visitors and guests to the appropriate location for events/programs and staff appointments.
  • Respond to emergency situations by sharing information with other Gatehouse Attendants as necessary. Coordinate with Security staff to properly direct emergency vehicles.
  • Cross-train in other areas of Visitor Services as needed.
  • Other duties as assigned.

Qualifications:  High school graduate required. Excellent verbal communication skills required. Must develop familiarity with Arboretum programs, people, mission, goals, facilities, and grounds. Must present professional image to the public by following the Arboretum/Visitor Services dress code. Must be comfortable walking amongst slow moving vehicles while communicating information. Proficiency with Microsoft Office and experience with Google applications beneficial. POS experience is preferred.

Success Factors:  Find satisfaction and be energized by working with the public. Self-motivated and able to perform duties with limited supervision. Customer service-oriented individual who is able to relate effectively with people of various ages and backgrounds. Ability to problem-solve quickly and on the spot, while remaining professional. Assertive with the ability to maintain composure and a friendly manner with guests, especially in periods of high visitation, conflict, and emergencies.

Physical Demands and Work Environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Physical Demands: Requires some physical activity: limited lifting (up to 30 lbs.), standing for long periods of time (up to 5 hours), and walking.
  • Work Environment: Gatehouse building at entrance to the Arboretum. Work is performed primarily outdoors and requires the ability to work in all weather conditions. Workload ranges from very slow periods to very busy periods of visitation.
  • Equipment: General office equipment, two-way radio, barcode scanner.
  • Schedule: Flexible schedule required. Shifts are 4 to 7 hours in length and are primarily on weekends and holidays. Work schedules may be adjusted due to weather or changing visitor attendance.

The Morton Arboretum is a champion of diversity, supporting a culture of inclusion that attracts, inspires, and engages people to achieve success.  The Arboretum is committed to hire and develop employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status.  To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.  

The Morton Arboretum is dedicated to complying with our obligations as an equal opportunity/affirmative action employer.  All applicants are guaranteed equal consideration for employment.

The Morton Arboretum is a magnificent outdoor museum with a mission to collect and study trees, shrubs, and other plants from around the world, to display them across naturally beautiful landscapes for people to study and enjoy, and to learn how to grow them in ways that enhance our environment. Our goal is to encourage the planting and conservation of trees and other plants for a greener, healthier, and more beautiful world. The Arboretum ranks among the leading arboretums of the world in size, age, quality of specimens, and programs in Plant Collections, Science and Conservation, and Education.

History:  Established in 1922 by Mr. Joy Morton, founder of the Morton Salt Company and son of J. Sterling Morton, the originator of Arbor Day, the Arboretum has grown to include 1,700 acres of plant collections and gardens amid spectacular natural landscapes of woodlands, prairie, lakes, and streams.

Plant Collections:  The Arboretum grows and displays a rich diversity of trees, shrubs, and other plants that are Collections evaluated for their suitability for the midwestern United States. These living collections include 222,000 plant specimens representing 4,650 different kinds of plants. Arranged by geographic, taxonomic, and other special groupings, the collections are enhanced by restored natural areas of native plants.

Science and Conservation:  The Research Program focuses on practical scientific studies; key areas include tree health, tree Conservation improvement, and woodland conservation. Housed in the state-of-the-art Research Center is a Herbarium with a collection of 200,000 dried specimens for botanical research. The Chicago Region Trees Initiative develops strategies for tree and urban forest improvement; the Community Trees program advocates for trees in 274 communities in seven counties. ArbNet, facilitated by The Morton Arboretum, is an interactive professional community of arboreta with programs to foster advancements among tree-focused gardens. Science and conservation initiatives address international needs to build partnerships and save endangered trees.

Education:  The Education Program is relevant to needs and interests in learning about plants, nature, and ways to improve our world. Through the Thornhill Education Center, classes and other offerings for adults, youth and family, and schools and scouts serve 47,000 participants, with 646 schools partaking of field, lab, and outreach programs. Also available are teacher-training resources and a cooperative botany degree program with regional colleges and universities. The Sterling Morton Library contains collections of 27,000 volumes on botany, horticulture, natural history, and ecology; rare books, periodicals, and catalogs; and 12,000 botanical artworks. The Plant Clinic answers inquiries from 536 zip codes about plant selection and care. 

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