The Role
For over fifty years GovExec has provided news, data, and services to government leaders and those who do business with them. We support those working in federal, state, local, and defense agencies in their missions to serve the American people.
GovExec is looking for a help desk technician to provide advanced technical assistance to our staff on technology issues.
This is a Hybrid-Remote position. While mostly remote, sometimes in-person support is necessary in our Washington D.C. office. The staffer should expect to spend 2-3 days a month in the office (or more if they choose).
Responsibilities
- Serve as the first point of contact for internal staff seeking technical assistance.
- Perform remote troubleshooting through remote control software. diagnostic techniques and pertinent questions.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT services.
- Respond to events / problems and record their resolution in helpdesk ticketing software.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by users to the appropriate team.
- Identify and suggest possible improvements on procedures.
- Configure user workstations and laptops.
Qualifications
- Proven experience as a help desk technician or other IT customer support role.
- Experience with Windows and MacOS operating systems.
- Familiarity with Linux operating system.
- Experience with iOS and Android mobile operating systems.
- Good understanding of computer systems, mobile devices and other tech products.
- Curiosity and a willingness to search for solutions to problems that you don’t know how to solve.
- Excellent communication skills.
- Customer-oriented.
About GovExec:
GovExec’s data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies. Our strategic sales enablement and intent-based marketing solutions accelerate revenue growth to fuel market success. The platform is powered by the largest and most sophisticated database in the public sector, GovExec’s platform reaches 3.3 million government influencers each month and provides its marketing clients with a significant competitive advantage in driving higher conversion and growth.
Working at GovExec
At GovExec, we believe that a new era of work -- particularly when, where, and how it gets done -- has arrived. We are building a hybrid workplace that allows for greater freedom and flexibility while also fostering a collaborative culture, no matter where you are working. GovExec offers permanent remote work in 20+ states across the US, as well as the option to work out of one of our offices based in Washington DC, New York or San Diego. GovExec also offers a range of great benefits including:
- Medical, dental, and vision insurance plans
- 401(k) retirement plan with company match
- Open time off policy
- Twelve weeks paid parental leave
- Supportive, collaborative teams
- Unique opportunity to help government officials from a private sector company
- Expansive learning and development opportunities
GovExec recruits talent for four salient attributes or qualities:
- Soul of Entrepreneurship
- Culture of Inclusion
- Force of Ideas
- Spirit of Generosity
The compensation range for this role is $60,000 to $70,000 per year.
Government Executive Media Group, Inc. and its affiliates ("GovExec") are Equal Opportunity Employers. We do not discriminate against our applicants because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.
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