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IT Support Senior Engineer

Company: 
Generali Global Assistance
City: 
San Diego
State: 
California
Zip Code: 
92123
Employment type: 
Full time
Remote Position: 
No
Required degree level: 
Other

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

  • A diverse, inclusive, professional work environment
  • Flexible work schedules
  • Company match on 401(k)
  • Competitive Paid Time Off policy
  • Generous Employer contribution for health, dental, and vision insurance
  • Company-paid short-term and long-term disability insurance
  • Paid Maternity and Paternity Leave
  • Tuition reimbursement
  • Company-paid life insurance
  • Employee Assistance Program
  • Wellness programs
  • Fun employee and company events
  • Discounts on travel insurance

Hourly Pay: $33.00 - $38.00

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

  • CSA: US travel insurance brand for retail and lodging partners. Learn more here.
  • Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
  • GMMI is the industry standard for global medical cost containment and risk management solutions. Learn more here.
  • Iris, Powered by Generali: identity and digital protection solution. Learn more here.
  • Trip Mate: US travel insurance brand for tour operators, cruise, and airline partners. Learn more here.

Job Summary:

The IT Support Senior Engineer provides Generali Global Assistance North America employees local IT L2 support for all computers, tablets, and mobile devices (end user devices), and provides support for the local area network, including communications solutions. The IT Support Senior Engineer provides timely and courteous user support for technical issues relating to the use and operation of GGA hardware and software. This position coordinates and provides support for remote employees, and new hires, and trains Junior IT Support Engineers. The IT Support Senior Engineer works closely with other members of the IT department internally and third-party vendors externally to provide excellent customer service to GGA employees. This position reports directly to the IT Manager.

Responsibilities:

  • Troubleshoots and resolves computer workstation issues, both software and hardware-related, including but not limited to desk-side support, mobile devices, desktop/laptop hardware, technology refresh, stock storage management, end-user advice, and software break/fix
  • Ensures all incidents/requests are met within the agreed service targets
  • Proactively monitors pending tickets
  • Provides face-to-face end-user support and troubleshoots issues for IT products and services
  • Accurately tests, identifies, repairs, resolves, and documents end-user technical issues regarding /desktop support, and mobile devices
  • Performs asset inventory/stock-related activities as needed
  • Creates Standard Operating Procedures (SOP)
  • Takes ownership of issues through to resolution on all appropriate requests
  • Provides on-site cover as part of a shift arrangement, covering off all areas of support
  • Researches and develops new standard hardware and software for use in the enterprise environment
  • Trains Junior Support Engineers
  • Analyzes intermediate to complex problems and recommends hardware and software solutions as needed
  • Partners with specialty teams to provide quick, high-quality custom solutions when needed that are aligned with IT standards and controls
  • Accurately monitors and tracks hardware and software inventory following IT Asset Lifecycle procedures
  • Troubleshoots and resolves a variety of technical issues regarding networks, client/server systems, PCs, desktop application software, and peripheral devices; escalates issues as needed
  • Cross-trains for the position(s) within the corporate organization structure as required by the IT Manager

Qualifications:

  • Expert knowledge of Windows Desktop Operating Systems (Windows 10)
  • Experience supporting Apple computers in a Windows Active Directory environment
  • Functional knowledge of Active Directory and related services
  • Experience administering Office 365
  • Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Knowledge of configuring/administering VMWare Horizon
  • Excellent written and verbal communication skills required
  • Excellent customer service skills
  • Self-motivated with the ability to take initiative and provide results
  • Ability to multi-task in a fast paced environment
  • Organizational and prioritizing skills
  • Fluent in English

Education/Certification:

  • College diploma or university degree in the field of Information technology is preferred; or, a minimum of 2 years equivalent work experience
  • CompTIA Certifications preferred
  • Microsoft Certifications preferred
  • ITIL knowledge or certification a plus

Where you'll be doing it.

This is a 100% on-site role based in San Diego, CA. You will be working onsite 5 days a week in our San Diego office.

Apply today to begin your next chapter.

Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-re...

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

 

 

APPLY USING THIS LINK:  https://gga.clearcompany.com/careers/jobs/15c7a405-f5e9-3a67-4900-d3b15c...

 

 

 

Who are we?
The proud North American branch of the Europ Assistance Group brand, one of the largest global insurance and asset management providers. The North American branch is made up of a number of corporate and product brands that include the following:

  • Generali Global Assistance (GGA): The primary corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
  • CSA: US travel insurance brand for retail, lodging, tour, cruise, and airline partners. Learn more here.
  • GMMI: The industry standard for global medical cost containment and medical risk management solutions. Learn more here.
  • Iris, Powered by Generali: US product brand offering identity and digital protection solutions. Learn more here.

Why work with us?
Generali Global Assistance offers a unique and diverse culture with an inclusive work environment. Our employees work towards a common goal of making a real difference in the lives of our clients. As an organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
 

To do this, we live by our “We CARE” philosophy, which means:
We (all employees) will be C(aring) A(vailable) R(eliable) and E(asy to work with).
 

Employees enjoy a plethora of benefits including:

  • A diverse, inclusive, professional work environment
  • Flexible work schedules
  • Company match on 401(k)
  • Competitive Paid Time Off policy
  • Generous Employer contribution for health, dental and vision insurance
  • Company paid short term and long term disability insurance
  • Paid Maternity and Paternity Leave
  • Tuition reimbursement
  • Company paid life insurance
  • Employee Assistance program
  • Wellness programs
  • Fun employee and company events
  • Discounts on travel insurance
Accommodations:
Vision Accommodations, Hearing Accommodations, Neurodiversity, Learning, Mental Health, Mobility