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Manager Patient Safety

Company: 
Northwestern Medicine
City: 
Chicago
State: 
Illinois
Employment type: 
Full time
Remote Position: 
No
Required degree level: 
Other

Benefits

  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year($125 for part-time)
  • Annual Employee Merit Increase and Incentive Bonus
  • Paid time off and Holiday pay


Description

The Manager Patient Safety reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Manager Patient Safety is responsible for planning and coordinating the overall operations of the Patient Safety program for the assigned territories within NM in coordination with and at the direction of the Director of Risk and Patient Safety, NMHC. Coordinates and leads patient safety endeavors at the local site and assigned territories, and is primarily responsible for proactive patient safety surveillance, overseeing patient safety initiatives and/or adverse event follow-up improvements, and complying with patient safety related standards monitored by relevant external agencies. Periodic travel to other NM business unit sites is required.

This position will advance the use of patient safety strategies and high reliability to achieve key organizational goals in quality and patient safety. The Manager Patient Safety closely partners with NM administrative, physician, nursing, ancillary, and operational leadership at their local site, and with their respective Patient Safety Program Manager(s) at the assigned territories, to advance patient safety through the development and implementation of patient safety plans and strategies that facilitate the achievement of strategic organizational goals.

Responsibilities:

  • Develop strong working relationships and demonstrate a positive attitude in all workforce interactions
  • Demonstrate, and teach patient safety, high reliability, culture of safety, and shared improvement models in all venues.
    • Assist Director to coach and develop staff to optimal professional effectiveness and engagement.
    • Mentor, train, and orient staff involved in patient safety as directed.
    • Coordinate components of graduate and medical school patient safety education programs, as relevant.
  • Collaborate with senior leadership and other departments in development of strategic and operational programs in support of the NMHC strategic plan.
  • Lead, support and facilitate the use of tools and implementation of systems/processes that identify patient safety risks, promote a culture of safety, reduce patient harm, and improve high-reliability healthcare.
  • Lead, coordinate and facilitate proactive risk assessment (e.g., Failure Mode & Effects Analysis)
  • Facilitate and participate in causal analyses. Develop RCA and ACA action plans in collaboration with risk management, and clinical and operational leadership. Identify actions, measures and interventions that address root and apparent causes. Monitor and support timely and effective implementation.
  • Coordinate the activities of relevant patient safety committees, including, but not limited to, organizing meeting agendas and follow-up activities, overseeing and maintaining applicable dashboard(s), developing and tracking patient safety related goals, and disseminating information to relevant stakeholders.
  • Consistently meet targets on projects and achieve measurable results.
  • Conduct detailed and accurate analyses of data at NMHC and external to NMHC (e.g., benchmarks, comparative data) to identify trends, safety risks, best practices, and mitigation strategies.
  • Share patient safety lessons learned and safety alerts across NMHC and coordinate collaborative NMHC patient safety efforts. Coordinate communication with bedside staff another relevant stakeholders regarding improvements related to adverse events.
  • Maintain collaborative relationships with other teams/departments including, but not limited to, Risk Management, Clinical Quality, Process Improvement, Accreditation and Compliance, and Nursing.
  • Continuously evaluate and improve the patient safety program based on internal needs and external requirements and standards.
  • Collaborate with Accreditation and Compliance to coordinate organizational responses to regulatory standards related to patient safety, including but not limited to TJC's National Patient Safety Goals & Sentinel Alerts.
  • Coordinate serious reportable events (formerly known as "never events") and sentinel event communication and follow-up with appropriate external agencies.
  • Participate in the development, review, and revision of hospital policies and procedures that affect patient safety.
  • Directly manage and mentor the Patient Safety Program Manager(s) in the assigned territories, providing guidance, support, and professional development opportunities. This includes, but is not limited to:
  • Oversee the implementation and coordination of patient safety initiatives, ensuring the Patient Safety Program Manager(s) effectively executes programmatic activities.
  • Collaborate with the Patient Safety Program Manager(s) to develop and maintain a cohesive patient safety strategy.
  • Work closely with the Patient Safety Program Manager to evaluate program outcomes and identify areas for enhancement.
  • Participate in relevant assigned territories committee meetings (e.g., Patient Safety Oversight Committee) to offer support and guidance to the Patient Safety Program Manager(s); provide constructive feedback, as needed.
  • Conduct regular performance evaluations and set goals for the Patient Safety Program Manager(s).
  • Manage the allocation of resources, including budgetary considerations, to support the effective functioning of the patient safety program.
  • Responsible for self-development and professional engagement, including, but not limited to, knowledge of the literature, attendance at professional meetings, preparation of manuscripts, submission of posters and presentations at professional conferences, and involvement with local and national task forces or associations as relevant.
  • Other duties as assigned by the Director, Risk & Patient Safety, NMHC.


Qualifications

Required:

  • Bachelor's degree in nursing, allied health, or a healthcare related field with active pursuit of an advanced degree, or an advanced degree in a healthcare related field
  • Minimum 5 years relevant workforce experience in quality, patient safety, or other relevant field(e.g., risk management, human factors engineering) with at least three years in the healthcare setting.
  • Minimum 2 years of experience in patient safety in a healthcare setting.
  • Experience facilitating root cause analysis, failure mode effect analysis, and error investigations.
  • Experience utilizing performance improvement frameworks (e.g., DMAIC) and applying analytic tools.
  • Working knowledge of patient safety science and high reliability principles.
  • Patient safety related certification (CPPS, CPHQ, CPHRM, etc.) - must be obtained within one year of the date of hire.
  • Excellent oral and written communication skills
  • Excellent presentation skills
  • Excellent computer and data management/analytic skills


Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

While each of our 11 hospitals and more than 200 locations has a unique story, Northwestern Medicine is unified under one vision: to put patients first in everything that we do. Anchored by Northwestern Memorial Hospital in downtown Chicago, Northwestern Medicine brings academic medicine into the heart of local communities across the suburbs and beyond, close to where our patients live and work.

Northwestern Medicine is dedicated to providing the most advanced health care to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty, and medical students come together every day with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

Northwestern Medicine has:

  • More than 33,000 employees dedicated to exceptional service and care
  • More than 4,400 aligned physicians, including faculty, residents and scientists, offering treatment informed by the latest research from Northwestern University Feinberg School of Medicine
  • 6 hospitals honored by the Magnet® Recognition Program for meeting the highest standards for patient care and nursing excellence
  • Hundreds of locations throughout the Chicagoland area

CULTURE

Our Mission, Vision and Core Values

Whether directly providing patient care or supporting those who do, every Northwestern Medicine employee has an impact on the quality of the patient experience and the level of excellence we collectively achieve. This knowledge, expressed in our shared commitment to a single, patient-focused mission, unites us.

Mission

Northwestern Medicine is a premier integrated academic health system where the patient comes first.

  • We are all caregivers or someone who supports a caregiver.
  • We are here to improve the health of our community.
  • We have an essential relationship with Northwestern University Feinberg School of Medicine.
  • We integrate education and research to continually improve excellence in clinical practice.
  • We serve a broad community and strive to bring the best in medicine closer to where patients live and work.

Vision

To be a premier integrated academic health system that will serve a broad community and bring the best in medicine—including breakthrough treatments and clinical trials enhanced through our affiliation with Northwestern University Feinberg School of Medicine—to a growing number of patients close to where they live and work.

Values

Patients first: Putting our patients first in all that we do

Integrity: Adhering to an uncompromising code of ethics that emphasizes complete honesty and sincerity

Teamwork: Team success over personal success

Excellence: Continuously striving to be better

  • “Best Place to Work for Disability Inclusion” (2022): Top score and designated as “Best Place to Work for Disability Inclusion” by the Disability Equality Index
  • “Best Place to Work for Disability Inclusion” (2021): Top score and designated as “Best Place to Work for Disability Inclusion” by the Disability Equality Index

 

 

Accommodations:
Vision Accommodations, Hearing Accommodations, Neurodiversity, Learning, Mental Health, Mobility