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Manager Performance NMHC, Full-Time, Days

Northwestern Medicine
Lake Forest
Employment type: 
Full time
Remote Position: 
Required degree level: 

The Manager Performance reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.


  • Management of the Performance program including:
    • Identification and prioritization of regional and system projects
    • Assessment of project requests to ensure appropriate scoping and assignment
    • Measurement of the program against stated internal goals
    • Communication of program portfolio with Performance leadership and stakeholders
    • Supervision of team of performance professionals

  • Advancement of Performance (PMO and PIO) across the system
    • Sharing of best practices across system and regions to drive performance extra-regionally

  • Leadership of select projects
    • Serve in a project management role for key performance improvement or implementation efforts
    • Act as a change agent and systematically drive and implement change
    • Develop and implement key metrics to measure performance and opportunity
    • Apply rigorous analytical skills and persuasive leadership skills to improvement efforts
    • Apply project management best practice methodology and tools
    • Influence and communicate with all levels of management
    • Coach/develop/manage NM improvement teams

Required :

  • 5+ years of experience in operations, management, and process improvement
  • Bachelor's degree in a relevant field
  • Proven leadership and change management skills
  • Collaborative and approachable
  • Proven project-based analytical skills (e.g., database manipulations and statistical analysis)
  • Seasoned project management and facilitation
  • High level of energy and enthusiasm
  • Ability to work with diverse group of healthcare professionals in a matrix environment
  • Effective problem solving and multi-tasking skills
  • Excellent verbal and written communication skills
  • Strong knowledge and proven expertise in the application of process improvement and project management methods including Six Sigma, Lean and/or others

Preferred :

  • MBA/MHA or another relevant advanced degree

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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