The Role
GovExec is seeking a Manager of Salesforce Support to join our team. The Revenue Operations team is leading the charge on the alignment of GovExec’s sales and marketing to drive growth through operational efficiency. In this role, you will be a critical player in administering the Salesforce instance of the organization and supporting our sales and marketing functions to win revenue. As the Manager of Salesforce Support you will report directly to the Senior Vice President and Head of Marketing.
Responsibilities
- Manage and update organizational permissions, user roles, sharing rules, workflows and groups
- Implement system wide updates and mandatory enhancements for optimized performance
- Assess current CRM setup for vulnerabilities or areas where we can improve our processes
- Onboard and train new Salesforce users and provide ongoing support and best practices
- Collaborate with operations team leadership to develop and roll out CRM and data hygiene best practice documentation and resources
- Assist with the integration of any net new business units to the Salesforce organization
- Make recommendations on improving existing business processes using Salesforce and other technologies
- Manage the influx of support tickets and sales needs
- Manage integration connections between Salesforce and other marketing tools
- Work with implementation partners on the maintenance and roll out of larger Salesforce initiatives (for example, adding new tools to the existing Salesforce instance)
- Perform database maintenance tasks including diagnostic texting and duplicate entry cleansing
- Maintain sales cloud, as well as owning the creation of custom reports and dashboards
Qualifications
- 3-5 years of experience in Salesforce Administration and a strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Ability to provide Salesforce onboarding, end-user support, and documented training resources
- Strong organizational, interpersonal and communication skills
- Proficient in data management, data analysis, analytics, and tech-oriented problem solving
- Experience working within an Agile environment
- A Salesforce Administration Certification is preferred
- A bachelor’s degree in computer science or another relevant degree is preferred
About GovExec:
GovExec’s data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies. Our strategic sales enablement and intent-based marketing solutions accelerate revenue growth to fuel market success. The platform is powered by the largest and most sophisticated database in the public sector, GovExec’s platform reaches 3.3 million government influencers each month and provides its marketing clients with a significant competitive advantage in driving higher conversion and growth.
Working at GovExec
At GovExec, we believe that a new era of work -- particularly when, where, and how it gets done -- has arrived. We are building a hybrid workplace that allows for greater freedom and flexibility while also fostering a collaborative culture, no matter where you are working. GovExec offers permanent remote work in 20+ states across the US, as well as the option to work out of one of our offices based in Washington DC, New York or San Diego. GovExec also offers a range of great benefits including:
- Medical, dental, and vision insurance plans
- 401(k) retirement plan with company match
- Open time off policy
- Twelve weeks paid parental leave
- Supportive, collaborative teams
- Unique opportunity to help government officials from a private sector company
- Expansive learning and development opportunities
GovExec recruits talent for four salient attributes or qualities:
- Soul of Entrepreneurship
- Culture of Inclusion
- Force of Ideas
- Spirit of Generosity
The compensation range for this role is $90,000 - $110,000 per year.
Government Executive Media Group, Inc. and its affiliates ("GovExec") are Equal Opportunity Employers. We do not discriminate against our applicants because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.
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