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Nurse Navigator - Emergency Department, Full-time, Evenings

Northwestern Medicine
Employment type: 
Full time
Remote Position: 
Required degree level: 

Effectively collaborates with the patient, significant other, and members of the emergency department healthcare team, while maintaining ANA standards of professional nursing practice. Complies with all existing policies and protocols related to patient care. Serves as an Emergency Department resource to facilitate communication. Addresses any issues the patient and/or family may be experiencing. An expert at crucial conversations. Promotes customer service and remains calm and in control of their own emotions in response to unsolicited provocation. Supports patient discharge through instructions and/or assistance with post emergency room care. Communicate and collaborate with other departments around care coordination. Provides teaching to patient and/or family. Other duties and responsibilities as assigned. AA/EOE. Required:
Licensed as a professional nurse in the state of Illinois.
Current certification in Basic Life Support at the healthcare provider level.
Baccalaureate degree from an accredited Nursing program.
Two years of experience in specific clinical area.
Current related experience within the past five years.
Ability to communicate effectively in English, both verbally and in writing.
Excellent customer service skills. Analytical ability is required.
Communication skill is required in order to teach and lead.
Work requires lifting or carrying objects 35 - 40 lbs, and lifting and positioning patients, some of whom may exceed 300 lbs.
Interact effectively and collaborate with others in difficult situations.
The ability to visually check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials, radioactive elements and/or strong, hazardous chemical agents.

Preferred: Prior case management or patient navigation experience in an acute or outpatient setting. Specialty certification preferred.

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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