Supervise and direct the office's front-line clinical and clerical staff. Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals. Oversee and direct day to day office operations within budget guidelines. Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity. Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity. Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits. Ensure that service excellence is delivered and perform service recovery whenever necessary. Manage office and medical surgical supplies within budget. Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices. Conduct office staff meetings on a regular basis. Attend and actively participate in manager/supervisor meetings. Ensure that patient dignity and confidentiality are maintained at all times. Additional Functions: Review and approve automated time reports for accuracy. Develop tools to support staff and enhance efficiency. Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one to one coaching and mentoring. Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc). Monitor daily transaction activity to ensure compliance with procedures. Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.). Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies. Develop and implement policies and procedures as needed to support the practice. Complete other duties as assigned. AA/EOE
- Bachelors degree or equivalent work experience.
- Minimum of three years work experience in a medical or related business.
- Comprehension of insurance plans including HMO,PPO, POS, commercial, Medicare, Medicaid.
- Solid understanding of patient flow in a medical office.
- Leadership experience.
- Working knowledge of medical software, Word and Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
- Current license as a Registered Professional Nurse or eligible in the State of Illinois.
- Bachelor's degree.
- Knowledge of coding.
- Supervisory experience.