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Patient Liaison - NeuroSurgery, Full-time, Days

Northwestern Medicine
Employment type: 
Full time
Required degree level: 
Remote Position: 

Manages schedules to make best use of all resources including providers, rooms and equipment. Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization. Facilitates the resolution/prevention of billing errors and denials - including obtaining pre-certifications or referrals as needed. Registers patients and schedules or coordinates the scheduling of appointments. Provides patient education information and/or materials as needed. Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors. Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations. Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care. May perform other duties as assigned.

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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