Skip to main content
Southern Company

Processor, Project Support

Southern Company
Occupational fields: 
Employment type: 
Full time
Remote Position: 
Required degree level: 

Job Summary:
The purpose of this position is to provide back-office support for capital construction projects. These duties include processing new business contracts, creating new business service work requests, processing welding cards and service cards, updating meter information in Gas Request, and researching and updating premises based upon the current county GIS mapping system information. This position serves as a liaison between our pipeline contractors and Southern Company Gas to complete capital construction pipeline work.


Create New Business work requests in Gas Request per approved BCA (Business Case Authorization). Ensure building points are created and advance work requests from initiation to schedule status

Process New Business extension contracts, verify contribution in aid of construction (CIAC) information, and submit funds to Accounting

Process inbound credit card payments for CIACs and process refunds to customers due to project changes

Print, update, and distribute service cards to service centers. This process includes researching premise information via County GIS mapping, navigating the Southern Company Gas work management information system (WMIS) to update service cards, and pulling engineering drawings needed per the operations procedure manual (OPM)
Process invoices, analyze and resolve invoice discrepancies or missing data via recycle report

Identify payment delays through invoice aging reports and ensure compliance with contracted payment terms

Update Compliance Tracking System with pipeline contractor qualifications as well as issue plastic and steel fusion cards to qualified contractor employees

Second validate OJQ (Operator Joining Qualifications) Testing information to include pipe sizing and joining type

Maintain a service line tracking database for the collection of asset information for mains and services installed

Identify, analyze, and correct meter express interface exceptions for BCAs, MOIS and MOPS, and CC&B errors using Contractor Portal, Gas Request, CC&B, meter history, and meter management applications

Research and package all invoices and corresponding supporting data for any requests from internal audit or for the GA PSC quarterly audits of the Pipeline Replace Program

Work the CIM (consumption at an inactive meter) report each day to ensure no loss of revenue for the company

Verify that cancelled BCAs (Business Case Authorization) do not have charges in PeopleSoft, close AFE (authorization for expenditure)

Set up and maintain all projects in WMIS system, which includes understanding contract terms and conditions and timely creation of spot contracts with correct unit quantities and unit bid prices

Create, amend, or cancel new business work requests based upon Looker Application status

Second validate spot contracts in WMIS to ensure correct quantities and pricing

Update premise information as requested via GIS Notification due to pipeline contractor errors (work request errors, missing meter information, AC code changes, service card errors, crossed meters, etc.)

Work various reports to ensure meter information is captured (pending meter report, cut and cap report, meter removal report)

Complete work request to history transactions. Review work requests that are in closed status and ensure all invoices are paid, identify and resolve errors, and workflow work request status from closed to history

Business Acumen

Apply critical thinking skills to review and improve efficiencies in tasks assigned

Process confidential information; maintaining confidentiality

Creatively solves problems and recommends process improvements


Works with customers (internal and external) to resolve problems; answers questions and provides guidance on systems used by processors

Collaborates and builds effective relationships with stakeholders at all levels

Effective verbal and written communication skills

Driving Results

Demonstrates the ability to make prudent decisions with guidance from the supervisor

Understands the risks of decisions and the impacts of actions with guidance from the supervisor

Ability to coordinate and facilitate small group meetings with confidence, professionalism, and understanding

Education, Certifications/Licenses:

High School diploma or Bachelor's degree

• 2+ years project support or administrative experience
Specific Skills & Knowledge:
• Ability to multi-task
• Basic Microsoft (Excel, Word, Power Point) computer skills
• Effective written and verbal communication skills
• PeopleSoft Financials (Intermediate Proficiency)
• WMIS (Work Management Information System)
• Gas Request & Contractor Portal

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Together with our subsidiaries, we deliver clean, safe, reliable and affordable energy to our 9 million customers. Our focus is doing so with service excellence.

That means we are leaders who take action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. We create community value through energy, social, economic, and environmental progress.

We do this through electric operating companies in three states and natural gas distribution companies in four. Our family of companies draw on diverse energy sources to create the best mix for our service areas, including electricity, natural gas, solar power, carbon-free nuclear, and other sustainable sources.

We leverage our leading distributed energy infrastructure company and other innovative technology to better serve every customer. Our competitive, national generation company serves wholesale customers, and our family includes a fiber optics network, and telecommunications services.

We have positioned diversity and inclusion as critical to our success enabling us to put the needs and well-being of the people we serve at the center of all that we do.

Southern Company believes all employees should feel welcome, valued, respected and heard. Our goal is a workplace in which all employees contribute to their fullest and a workforce that reflects our customers and communities. We accomplish this by valuing and leveraging the full range of differences and similarities we bring to our teams, customers and communities.

Workplace Awards

  • 2023 100% Corporate Equality Index Score - Human Rights Campaign (7th consecutive year)
  • 2023 America's Best-In-State Employers – Forbes
    • Southern Company (No. 1 in Alabama, No. 5 in Georgia)
  • 2023 Best Employers for Women (No. 9) - Forbes
  • 2023 America’s Greatest Workplaces – Newsweek
  • 2023 Best Companies for Multicultural Women – Seramount
  • 2023 Top 50 Companies for Diversity - DiversityInc (8th consecutive year)
    • No. 1 Top Company for Black executives
    • No. 3 Top Company for Veterans
    • No. 5 Top Company for Supplier Diversity
    • No. 14 - Top Company for Executive Diversity Councils
  • 2022 Global 200 – Forbes
  • 2022 Best Employers for Women - Forbes
  • 2023 America’s Best Employers for Diversity - Forbes
  • 2023 America’s Greatest Workplaces for Diversity - Newsweek
  • 2023 America’s Best Large Employers – Forbes
    • No. 15 overall, top utility
  • 2023 Top 100 Military-Friendly Employer (No. 2) - GI Jobs magazine
Vision Accommodations, Hearing Accommodations, Mobility