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Program Manager-NM Academy Operations, Full-Time, Days

Northwestern Medicine
Employment type: 
Full time
Remote Position: 
Required degree level: 

Manages and provides oversight of a system-wide program or system within the NM Academy. The NM Academy is the learning and development function of Northwestern Memorial Healthcare. The focus and portfolio for this specific role is defined in the addendum.

Program Management: Implementation, reporting, site management, administrator management, governance, and training, data support and general support.

Process and Performance Improvement: Assesses and measures the program to ensure its relevance to changing business needs and to monitor effectiveness efforts. Conducts internal and external research and benchmarking to ensure strategy, content and delivery model are positioned to deliver best-in-class results.

Project Management: Utilizes project management skills and established process improvement and project management methodologies to define project roles, identify resource requirements, meet training needs, manage project deliverables, and ensure quality deliverables.

Training Design, Development and Facilitation: Analyzes learning and performance needs related to portfolio. May develop training content. Facilitates training to support individual portfolio as well as other NM Academy initiatives.

Communication: Creates and maintains a variety of communication vehicles for internal and external customers. Responsible for providing leadership to an assigned portfolio of projects/ initiatives through active engagement of NM Executives (Project Sponsors) and all stakeholders. Responsible for developing and maintaining productive and cordial relationships with customers and team members, serving as a link between multiple parties and entities. AA/EOE.


  • Master's degree in relevant field, such as; Organization Development, Human Resource Development, Education, Business Administration, Psychology, Nursing or other relevant field.

  • Five years' experience in relevant field, such as; Human Resource Development, Nursing or Management. Preferred: Health care experience. Certification in human resource management, change leadership, instructional systems design, project management.

Addendum :

  • RN licensed in Illinois
  • 3-5 years clinical experience


  • Healthcare experience.
  • Certification in human resource management, change leadership, instructional systems design, project management.


Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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