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Referral Services Specialist RN - Full-time, Days

Northwestern Medicine
Employment type: 
Full time
Remote Position: 
Required degree level: 

  • Provide exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine.
  • Exceed all consumer requests and alert management of issues or concerns that require escalation.
  • Proactively seek out opportunities to obtain, analyze, and communicate accurate information regarding all subject matter relevant to the Physician Referral Services department.
  • Ability to think analytically and provide education to the team.
  • Serves as an ambassador to the Patient Service Center and Physician Referral Services as an expert in content matter.
  • Appropriately triage telephone inquiries requesting medical services and/or physician referral/appointment to determine level of urgency/acuity and type of physician needed for stated problem.
  • Maintain sufficient medical knowledge base with ability to recognize urgent clinical situations and demonstrate communication skills necessary to make appropriate physician referrals to potential patients.
  • Schedules new and return patient appointments with accurate registration.
  • Maintain performance metrics for all individual quality goals.
  • Keep abreast of all daily correspondence to ensure that consumers are receiving accurate and up to date information.
  • Keep fellow team members informed of all pertinent changes to procedures or any new insights into clinical issues.
  • Keep abreast of changes with health care plans to accurately make physician referrals to patients according to their carrier.
  • Assist patients on requirements of their particular plans e.g. HMO.
  • Contact the carrier as necessary for clarification of coverage and requirements prior to providing physician referrals.
  • Interface with various hospital departments and physician offices while directing consumers and physicians through the Northwestern Medicine organization.
EOE Minorities/Women/Disabled/Veterans. VEVRAA Federal Contractor.
Required Qualifications:
  • Licensed Registered Nurse in the State of Illinois.
  • 1-2 years of relevant experience.

Desired Qualifications:
  • 3-5 years' experience as a clinical liaison.
  • Experience in ambulatory clinic or referral capacity.

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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