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Southern Company

Scheduler I

Company: 
Southern Company
City: 
Naperville
State: 
Illinois
Employment type: 
Full time
Remote Position: 
No
Required degree level: 
Other

Provides effective and efficient scheduling and routing of emergency and non-emergency work to field resources. Provide excellent customer service with inbound customer inquiries as well as outbound follow-up calls. Responsible for creating and maintaining a positive customer experience while running an efficient operation providing best in class service. The Scheduler is responsible for setting up daily workload assignments, monitoring those assignments, and supporting the field resources and the Call Centers. Must be able to respond to inquiries quickly and accurately to best utilize resources.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES:

  • Has knowledge of regulatory requirements to effectively manage workload and resources appropriately.
  • Ability to effectively manage the execution of Compliance work.
  • Effectively assigns the appropriate resources to meet workload demands.
  • Ability to create accurate daily route sheets/resource maps.
  • Has working knowledge of resource and workload management tools (i.e. SS9/Sentinel, etc.).
  • Monitors and manages job preparation activities prior to scheduling work as needed (i.e. Correct order created, job check completed, locates valid, proper permitting obtained, work area protection obtained, customer notifications made, special equipment obtained, multiple business unit coordination, etc.).
  • Hold regular planning sessions with responsible supported area to develop collaborative work plans.
  • Monitor field resource activity and make appropriate adjustments to subsequent work plans to meet company objectives.
  • Effectively manage resources and workload during uncontrollable events.
  • Monitor field resource efficiency and work with leadership to address any needs identified.
  • Ensure all work assignments are made in a timely manner.
  • Monitor and communicate appropriately on work deemed "high priority".
  • Notify RM leadership in a timely manner of any unusual events.
  • Collaborate with field area supported to ensure alignment of all parties in an effort to maximize results.
  • Monitor appointment work to meet customer expectations and to enhance the customer's experience.
  • Route supplemental work when appropriate to provide an opportunity to increase productivity.
  • Effectively manage resources with a global perspective to provide an opportunity to complete essential work in a timely manner.


Education and Experience:

Required:

  • BS/BA or Equivalent work experience.
  • Minimum of 12 months dispatching/scheduling experience


Skills:

Required:

  • MS Word, Excel - intermediate proficiency
  • MS Access, Outlook - basic proficiency
  • Influencing
  • Operator Qualified in accordance with Company Plan
  • Decision Making
  • Problem Solving
  • Multitasking
  • Self-starter
  • Organization
  • Collaborative
  • Ethical
  • Task-Orientated


Preferred:

  • Spanish - fluent


NICOR Success Factors:

Executing for Results Collaboration and Building Relationships

Learning and Thinking Industry Knowledge/Business Acumen

Honoring Corporate Values & Standards

Working Conditions/Physical Requirements:

  • Rotating shifts, Night, weekend, and holiday work
  • Overtime work
  • Must sit for long periods of time.

Together with our subsidiaries, we deliver clean, safe, reliable and affordable energy to our 9 million customers. Our focus is doing so with service excellence.

That means we are leaders who take action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. We create community value through energy, social, economic, and environmental progress.

We do this through electric operating companies in three states and natural gas distribution companies in four. Our family of companies draw on diverse energy sources to create the best mix for our service areas, including electricity, natural gas, solar power, carbon-free nuclear, and other sustainable sources.

We leverage our leading distributed energy infrastructure company and other innovative technology to better serve every customer. Our competitive, national generation company serves wholesale customers, and our family includes a fiber optics network, and telecommunications services.

We have positioned diversity and inclusion as critical to our success enabling us to put the needs and well-being of the people we serve at the center of all that we do.

Southern Company believes all employees should feel welcome, valued, respected and heard. Our goal is a workplace in which all employees contribute to their fullest and a workforce that reflects our customers and communities. We accomplish this by valuing and leveraging the full range of differences and similarities we bring to our teams, customers and communities.

Workplace Awards

  • 2023 100% Corporate Equality Index Score - Human Rights Campaign (7th consecutive year)
  • 2023 America's Best-In-State Employers – Forbes
    • Southern Company (No. 1 in Alabama, No. 5 in Georgia)
  • 2023 Best Employers for Women (No. 9) - Forbes
  • 2023 America’s Greatest Workplaces – Newsweek
  • 2023 Best Companies for Multicultural Women – Seramount
  • 2023 Top 50 Companies for Diversity - DiversityInc (8th consecutive year)
    • No. 1 Top Company for Black executives
    • No. 3 Top Company for Veterans
    • No. 5 Top Company for Supplier Diversity
    • No. 14 - Top Company for Executive Diversity Councils
  • 2022 Global 200 – Forbes
  • 2022 Best Employers for Women - Forbes
  • 2023 America’s Best Employers for Diversity - Forbes
  • 2023 America’s Greatest Workplaces for Diversity - Newsweek
  • 2023 America’s Best Large Employers – Forbes
    • No. 15 overall, top utility
  • 2023 Top 100 Military-Friendly Employer (No. 2) - GI Jobs magazine
Accommodations:
Vision Accommodations, Hearing Accommodations, Mobility