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Service Desk Engineer

Magenium Solutions
Occupational fields: 
Technology
Fields of study: 
Computer science / IT
Employment type: 
Full time
Years of experience: 
0 - 2 years
Required degree level: 
Other
Remote Position: 
No
City: 
Chicago
State: 
Illinois
Zip Code: 
60137
Job Expiration Date: 
02/05/2019

Magenium Solutions is in search of a Service Desk Engineer. This is a Full Time Permanent Position.

Job Summary:

The Service Desk Engineer supports all end users with software, hardware and other business equipment.

Job Scope and Essential Functions/Responsibilities:

  • Daily support and troubleshoot for all end users through ticketing system, track requests and issues Set-up new employee profiles, including hardware, software, network access and security; train on Magenium’s procedures and expectations
  • Maintain proper licensing, track renewals and expirations
  • Analyze and recommend proper SOP for file organization, purging and archiving
  • Must have knowledge of Servers, O365 and some Networking expertise

Role Competency:

  • Technical: passionate and eager to learn, ability to respond to changes in the industry, resourceful, flexible and patient with users at all levels, assesses own strengths and weaknesses, adaptable, reacts well under pressure
  • Trustworthy: trusted and dependable advisor, provide solutions early, monitor potential risks and address immediately, maintain confidentiality of Magenium’s systems, network  and company information, actively listen, follow-up timely, keep commitments, take responsibility for own actions
  • Productivity: research all methods and means before making a recommendation, pursue the most cost-efficient route without undermining service or relationships, align business goals with supported technology efforts, create and provide access to documentation, change logs and action items; understand the business needs of
  • Perseverance: remain constant, align goals with Company strategy, positive attitude, high regard for oneself and others, overcomes obstacles with integrity, motivated to achieve

Qualifications:

  • Degree in Network Management, IS/IT or related
  • 4-7 years tech support experience preferably in a Consulting environment

Technology Skills:

  • Microsoft Office Suite / MS Windows 7 and 10
  • O365
  • Network and Server Equipment
  • Back-Up Systems
  • Phone Systems
  • AV Management (Skype, Web Conference)
  • Ticketing System

Physical
Demands: is capable of sitting for extended period of time at desk and working on the computer, lifting and moving equipment (up to 30 lbs.), bending and working in tight space for cord management

Working Conditions: 100% office environment

Additional Information: 
About Magenium Solutions Magenium Solutions is a leading technology consulting firm serving the Chicago area. We are dedicated to delivering tangible benefits through enabling technologies that serve as the cornerstone to company growth strategies. Magenium specializes in business-driven technology services based on the Microsoft platform including Systems Management, Identity and Access Management, Virtualization and software solutions Microsoft Dynamics CRM, .NET development and Microsoft SharePoint. Magenium holds several Microsoft Silver competencies, placing us in the top 5% of Microsoft partners worldwide. We help clients grow their business, be more productive, stay competitive and reduce costs through the use of technology. To learn more,Click here to Apply/Magenium Solutions and Twitter@magenium
Job Number: 
010619