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Service Desk Engineer

Magenium Solutions
Chicago, IL
Zip Code: 
Employment type: 
Full time
Years of experience: 
3 - 5 years
Remote Position: 
Job Expiration Date: 

Magenium Solutions is in search of a Service Desk Engineer. This is a Full Time Permanent Position.  If interested, please email an updated resume to

Job Summary:

The Service Desk Engineer supports all end users with software, hardware and other business equipment. 

Job Scope and Essential Functions/Responsibilities:

  • Daily support and troubleshoot for all end users through ticketing system, track requests and issues
  • Set-up new employee profiles, including hardware, software, network access and security; train on Magenium’s procedures and expectations
  • Maintain proper licensing, track renewals and expirations
  • Analyze and recommend proper SOP for file organization, purging and archiving
  • Must have knowledge of Servers, O365 and some Networking expertise

Role Competency:

  • Technical: passionate and eager to learn, ability to respond to changes in the industry, resourceful, flexible and patient with users at all levels, assesses own strengths and weaknesses, adaptable, reacts well under pressure
  •  Trustworthy: trusted and dependable advisor, provide solutions early, monitor potential risks and address immediately, maintain confidentiality of Magenium’s systems, network and company information, actively listen, follow-up timely, keep commitments, take responsibility for own actions
  • Productivity: research all methods and means before making a recommendation, pursue the most cost-efficient route without undermining service or relationships, align business goals with supported technology efforts, create and provide access to documentation, change logs and action items; understand the business needs of
  • Perseverance: remain constant, align goals with Company strategy, positive attitude, high regard for oneself and others, overcomes obstacles with integrity, motivated to achieve



  • Degree in Network Management, IS/IT or related
  •  4-7 years tech support experience preferably in a Consulting environment

Technology Skills:

  • Microsoft Office Suite / MS Windows 7 and 10
  • O365
  • Network and Server Equipment
  • Back-Up Systems
  • Phone Systems
  • AV Management (Skype, Web Conference)
  • Ticketing System

Physical Demands: is capable of sitting for extended period of time at desk and working on the computer, lifting and moving equipment (up to 30 lbs.), bending and working in tight space for cord management

Working Conditions: 100% office environment



Magenium Solutions is a business and technology consulting firm specialized in website development, Microsoft CRM, identity management, unified communications, .NET development and Office 365. Established in 2007 and headquartered in the Western suburbs of Chicago, we also have offices in Arizona, Florida, Georgia and Minnesota.
We are ranked in the top 1% of all Microsoft partners worldwide and feature 13 Gold competencies across multiple Microsoft technologies.

If you’re looking to reduce risk, reduce costs, and increase revenue by updating your technology, visit us at or contact us at to learn more.
You can also find us at or

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