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User Experience Lead - Mobile Digital Marketing, Full-time, Days

Northwestern Medicine
Employment type: 
Full time
Remote Position: 
Required degree level: 


Support NM healthcare departments and NM Marketing in developing easy-to-use digital products.

  • Apply strategic thinking and demonstrate awareness of business goals while striving for a highly usable and engaging end-to-end user experience.
  • Define, socialize and implement best practices for user experience design, leveraging industry standards.
  • Turn user experience ideas into practical, workable, testable concepts. T ranslate those concepts into recommendations that achieve simplicity, despite the inherent complexity of processes being supported.
  • Translate broad business requirements into detailed UI specifications, using a variety of tools and documents, including: sitemaps, paper prototypes or wireframes, user interfaces, screen mock-ups and style guidelines.
  • Collaborate on documentation of user types, scenarios and tasks, as well as conceptual models and process flows. Collaborate with a cross-functional team including: project managers, designers, content specialists, site developers and IT leads to produce final screen designs and user interface specifications.
  • Review final implementation of UI projects to ensure proper execution of the user experience and compliance with the specifications.
  • Support the planning of qualitative and quantitative user research. Participate in testing, analysis, and synthesis of findings as appropriate. May include: usability testing, stakeholder interviews, market research and web analytics.
  • Stay current on emerging industry trends and the competitive landscape.
  • Contribute to UAT process for all new site enhancements with Digital and cross-functional teams.
  • Proactively identify problem areas and offer solutions.
  • Bachelor's degree or equivalent combination of education, training, and/or experience
  • 5 years relevant experience.
  • Expert knowledge of user interface design, information design, usability principles, and web design.
  • Experience with creating complex, user-centric websites.
  • Familiarity with web and mobile technologies and their impact on both work practices and the feasibility of solutions.
  • Project management skills including: scope definition, deadlines, stakeholder management and corporate accountability.
  • Experience with the user-centered design (UCD) process and experience in designing transactional applications.
  • Solid understanding of information architecture, mastery of user interface design and strong visual design sensibility.
  • Demonstrated ability to create and leverage requirements assets such as: use cases, wireframes, prototypes and presentations.
  • Exposure to user research techniques such as: contextual inquiry, user interviews and usability testing.
  • Solid understanding of how to incorporate insights from user research into the user interface design process.
  • Proficiency in industry tools, such as: Adobe Creative Suite, Visio or Axure.
  • Excellent written, verbal, and interpersonal communication skills.

Preferred :
  • Interactive agency experience.
  • Experience within Healthcare, major consumer brand or large corporate environment.
  • Experience in or knowledge of website development or coding.
  • Experience working with mobile devices and technologies, including: iOS, Android, iPad.

Northwestern Medicine is dedicated to providing the most advanced healthcare to the communities and patients we serve. The Northwestern Medicine clinical and administrative staff, medical and science faculty and medical students come together everyday with a shared commitment to superior quality, academic excellence, scientific discovery and patient safety.

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