Front Desk Receptionist

Summary

The Front Desk Receptionist is responsible for executing Bridge’s lobby services and serve as the designated liaison and first-person youth and guests engage when visiting and contacting Bridge. The ideal candidate will have a proven history of relevant experience including superior customer service, and strong interpersonal and communication skills. Additionally, they must be highly dependable and committed to their schedule as assigned. Maintaining an excellent attendance record is essential to this role.

The Receptionist will also be a knowledgeable provider of accurate program and service information and direct guests (and callers) to appropriate departments as needed. The Receptionist will maintain a clean and organized lobby area that fosters a welcoming environment as the gateway to Bridge services.

ESSENTIAL JOB FUNCTIONS

Maintain professional demeanor and etiquette.
Welcome all guests and visitors.
Excellent interpersonal and communication skills
Answer and direct all incoming calls.
Maintain accurate logs of client visits and program destinations.
Complete counseling visitor logs
Compile daily statistics for services.
Accept and sign for all deliveries and packages.
Provide administrative support as assigned.
Distribute external and internal employee mail as needed.
Maintain, clean, and organize front desk/reception area.
Participate in supervision, team, and staff meetings as scheduled.

QUALIFICATIONS

Resolute and committed to meeting time and attendance expectations.
Must be proficient in basic office software and technology, including telephone operations, email/text, Microsoft Office, and data systems.
Must be comfortable working in a fast-paced, dynamic work environment.
Excellent interpersonal, oral, and written communication skills required.

EDUCATION AND EXPERIENCE

High School or equivalent
Minimum of two years office administrative / receptionist work.
1- 2 years of customer service experience

1 - 2 years of front desk/ lobby operations experience
Must be proficient in basic office software and technology, including telephone operations, email/text, Microsoft Office, and data systems.
Must be comfortable working in a fast-paced, dynamic work environment.
1 -2 years of experience working with at-risk young adults (18 - 24) preferred.

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift fifteen pounds at times.

COMPENSATION

HOURLY: The hourly rate for this role is set at $20.00 an hour

BENEFITS

Bridge Over Troubled Waters offers a competitive benefits package that includes:

Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
Health, dental, and vision insurance
401(K) with 3% matching of contributions after one year of employment
Employer sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability and life insurance.

Bridge Over Troubled Waters, Inc.is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, gender identity, national origin, genetic information, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.

At Bridge Over Troubled Waters, we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require one to participate in the recruitment, selection, and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at recruiter@bridgeotw.org and we will work with you to meet your accessibility needs.

PI275612225

Bridge Over Troubled Waters

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Front Desk Receptionist