Loyola University Maryland Main Campus
Full time
R-0000000493

Position Title

Assistant Director, Campus Technology

Employee Type

Regular

Office/Department

Public Safety

Work Environment

Loyola University Maryland Main Campus

Position Duties

Reporting to the Director of Public Safety, this role manages all public safety technology systems, including, but not limited to, access control, communications equipment, camera systems, and alarm systems. Supporting the departmental leadership team, the Assistant Director engages with leadership across campus to assist in identifying public safety technology solutions that best align with their departmental safety and security goals. The position is responsible for training personnel in Public Safety, Student Development, Athletics, Event Services, and other departments as needed, on the effective use of public safety technology relevant to their roles. This role is responsible for coordinating the department's strategic planning efforts as it relates to technology solutions. This position manages the installation, configuration, maintenance, and documentation for optimizing the software and hardware for security systems and services.

Essential Functions

Training: - In coordination with the director and technology services staff, manage budget for department technology solutions--operating and capital budgets. Manage replacement cycles and budget planning for new initiatives or expansion of current systems. - Provide 24x7x365 on-call technical support. - Perform periodic security audits. Work with the director, departmental leadership, risk management and other university colleagues as needed to develop policies and procedures to support public safety technology operations. - Provide ideas and insight on improvements and cost saving measures within the department. - Coordinate technology needs and related training for new employees with the public safety department. - Train department personnel to use technology relevant to their positions effectively. - Work with supervisors to ensure personnel have the technology and training on the technology that they need to be successful in their positions. - Ensure sufficient redundency in public safety technology solutions--both from a technical and training perspective. - Coordinate any outside training needs for the department, including fire alarm/fire safety systems and third party contracts with vendors.

Manage Departmental Contracts and Vendor Relationships: - Monitor and address security vendor issues and service requirements including access control and camera systems. - Monitor and address communications vendor issues and service requirements related to all radio network communications equipment including base operations and its integration points with Baltimore City Police and Fire; and the Distributed Antenna Systems (DAS) in campus buildings for fire, radios, and cell phone systems. - Manage work of outside vendors in the implementation, operation, and maintenance of all technology deployments. Plan and coordinate the work with user departments, technology services, events, project management, facilities and other operational areas. - Stay current with new technology trends in the industry. Explore, manage, and advance technologies that support the security and safety needs of the campus community. Work with outside vendors and technology services to investigate, plan, and execute technical projects. - Management of campus-wide safety and security technology includes coordination with the director, departmental leadership team, technology services, and other users of campus safety and security technology in managing data storage needs, replacement cycles, and implementation/support for new technologies. - Coordinate the installation and maintenance of emergency and technology equipment for department vehicles.

Investigative Support for the Department: - Maintain a working knowledge of law enforcement encompassing the skills, understanding, and awareness necessary for effective policing, including legal procedures, crime prevention, community relations, and ethical conduct. - Collect, review and supply camera footage, still photographs and ID card swipe history reports to leadership, law enforcement, and state’s attorneys. - Oversee the maintenance of the operation, data storage, and retrieval for the audio recorder that logs the audio of all telephone and radio communications. - Collect, review and supply audio and video recordings to command staff and investigators as requested. - Ensure systems are configured and install new systems when needed to support investigative needs of the department.

Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for the role.

Education RequiredBachelor's degreeEducation PreferredMaster's degreeOther Professional LicensuresWork Experience5 - 8 yearsDescribe Required Experience Minimum of five (5) years of experience developing and implementing safety projects and programs or related experience. Prior experience working in a law enforcement and public safety department is preferred Required Knowledge, Skills and Abilities Expansive technical knowledge pertaining to security and alarm systems. Demonstrated experience and expertise in overseeing the planning, design, development, and implementation of software systems, applications, and related products. Knowledge of applicable data privacy practices and laws including Health Insurance Portability and Accountability Act (HIPPA), Family Educational Rights and Privacy Act (FERPA) and Clery. Working technical knowledge of computer networking and operating systems such as Windows and MacOS. Extensive application support experience with door access control systems (currently use DSX), Ocularis, TruVision, and Alarm.com. Excellent software and hardware troubleshooting experience. Exceptional interpersonal and oral communication skills in order to facilitate daily interactions with internal associates as well as end-users. Ability to present ideas and solutions in both technical and user-friendly language. Strong customer service orientation. Ability to conduct research into software issues and products as required. Familiarity with project management processes. Experience working in a team-oriented collaborative environment. Excellent problem solving skills. Attention to detail. Initiative. Must be able to support the University's goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education. Must be available on nights and weekends for emergencies on an as needed basis. Physical/Environmental DemandsSpecific physical requirements or environmental exposures.Physical/Environmental Example Physical demands include stooping, lifting, climbing and standing for the majority of the day. Working conditions include noise, heat, cold, dirt, outdoor temperatures and emergency situations.

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

University Description

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.

About Us

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410-617-2354

humanresources@loyola.edu

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Loyola University Maryland

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Assistant Director, Campus Technology