Are you ready to lead the world's largest organizations through their GenAI Journeys? Are you passionate about driving meaningful business changes through technological advancements? The Q Business and QuickSight organization is responsible for building tools and services that enable AWS customers can use natural language to build, discover, and share meaningful insights into their data, both structured and unstructured, in seconds, turning insights into impacts faster. We do with services such as Amazon Q Business and QuickSight. Please see https://aws.amazon.com/q/business/ and https://aws.amazon.com/quicksight/ for more details. We move quickly, experiment, and deliver new capabilities into the hands of our customers at a rapid pace. Join the Q Business and QuickSight org as a Customer Advocacy Specialist!
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
Key job responsibilities
As Sr. Customer Advocacy Specialist, you will lead the the effort in driving the development and adoption of Q Business and QuickSight through deep customer engagements. In this role, you will exhibit the advocacy and presentation skills of an evangelist with the ability to gather customer and industry insight. The role provides a good balance between talking to customers and industry influencers to help them build innovative solutions and drive enterprise-wide adoption of these tools to help customers get better insights into their data. In this role, you’ll combine your unbridled passion and enthusiasm for helping customers with your unmatched creativity to generate grass-roots attention and support for the business efficiency among strategic customers, key industry opinion makers and technologists. In this role, you will manage a portfolio of strategic customer projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience.
Ideally, you’re someone who has background building tools to improve business productivity, and has an unmet need to seed business users around a technology you heartily believe in. You love to share your passion with others and exhibit good judgment in selecting strategic opportunities to do so. You don’t just want to be part of an industry movement, you want to be out front leading it. If this sounds like you, this is your dream job.
A day in the life
* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor driving enterprise-wide adoption of Gen AI
* Deliver compelling presentations, product demos, sample solutions and programs, events (such as Hackathons, GameDays), technical blogs, forum post updates, and discussions to drive initial and enterprise adoption of Gen AI tools.
* Create, scale, and extend “train the trainer” models to drive expansion of Gen AI tools within enterprise customer organizations
* Build and engage with C-level stakeholders to understand the value prop of the developer experience
* Monitor customer health metrics and proactively identify risks or opportunities, implementing retention and expansion strategies.
* Bring customer signals back to product teams to drive innovation on AWS product roadmaps.
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
