Amazon's Customer Experience and Business Trends (CXBT) organization is seeking a Senior Product Manager - Technical (PMT) to shape the future of Artificial Intelligence (AI) through the customer experience lens.
Do you want to contribute to Amazon’s latest Generative Artificial Intelligence (GenAI) efforts, with a focus on the agentic system builder experience? We're seeking a scientifically-inclined Sr. PMT to join our emerging team working with Artificial General Intelligence (AGI) and AWS AI & Data leadership to deliver innovative and performant products to customers of AI worldwide. This role is called to dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving AWS models, products, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects, and ultimately push the AWS teams behind AI-driven products like Amazon Bedrock and Amazon Q to deliver the best customer experience.
The role requires above all to stay on top of AI developments at a deep technical level, while cultivating an understanding of the areas where customers stand to benefit the most. The candidate we will welcome on the team excels at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They write with crystal-clear precision, and their verbal communication is crisp and concise. As a Sr. PMT, they tirelessly advocate on behalf of customers and escalate immediately when they believe course correction is needed. They also hold everyone to the highest standards, yet are known to hold themselves to even higher standards.
Key job responsibilities
- Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to AGI and AWS leadership
- Continuously absorb and share knowledge about the latest product and scientific developments relevant to the Machine Learning (ML)/AI space
- Contribute to team study roadmap by synthesizing AWS product plans, customer needs, and industry trends
- Design and build proof of concept experiments that best describe the quality of the customer experiences powered by ML/AI
- Create product/feature proposals to scale and automate the process of evaluating those customer experiences
- Write business and technical requirements to be met by AI evaluation product/features prioritized for development by CXBT
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
