At Amazon we deliver billions of packages every year, in addition to the many packages delivered by 3rd party carriers like UPS. Our Last Mile organization is responsible for the customer experience of receiving the delivery, and by taking ownership of that we can innovate in that space: Same Day delivery, delivery into your garage or car, and delivery by robot, to name a few. We can continue to surprise & delight customers by bringing their packages to the place they are most convenient and expected, on time, and with the lowest delivery cost to us. The Emerging Markets Outbound Tech team plans which packages will be dispatched, and which by alternate methods such as bikes, vans, or stores to pick them up. Our systems make the best decisions on how each package in our network is delivered, complying with traffic limitations (no trucks in a zone), size restrictions, and grouping packages together for efficiency. We are looking for a Software Development Engineer who loves solving hard problems in a collaborative environment, has high standards for quality and maintainability, and is looking to grow into a space where they can have high impact on customers. You will work with other engineers on our team and in adjacent teams, as well as with research scientists, senior engineers, and product managers, to develop software to automatically create the best package plans, which are used all over the globe, multiple times, every day.
Key job responsibilities
An SDE on the Emerging Markets Outbound Tech team collaborates both within the team and with SDEs on adjacent teams, with TPMs and PM-Ts, to deliver scalable software (used in ECCF region including India and Midlle East) that allocates packages and provides planning assets related to cycles, channels, and multi-hop planning to downstream systems. SDEs also mentor intern/apprentice and junior engineers, improve the performance, maintainability, and availability of existing software, and respond quickly to high severity events. Engineers on this team work closely with Science, Tech SMEs, Program and Product managers across the Last Mile organization, as well as business PMs to resolve any production issues and support expansion and feature launches.
A day in the life
SDEs design, implement, and operate our running software. Daily activities may include attending daily team scrum meetings, estimation of future tasks, design discussions and reviews, as well as coding and reviewing other code reviews and performing deployment and monitoring duties. SDEs are also responsible for learning necessary and ancillary skills (both hard and soft) as well as mentoring others and being mentored. All engineers are also expected to participate (after suitable onboarding) in a weeklong oncall shift, during which they must be available if called 24/7 during the shift.
About the team
The team values a high level of trust and connectedness, creating safe spaces to try, fail, and learn, while fostering a culture of continuous improvement.
