We are seeking a highly experienced Sr. Technical Program Manager to lead our Customer Relationship Management (CRM) initiative within the Customer Behavior Analytics organization. This strategic program aims to revolutionize how Amazon understands and engages with customers across their entire journey. The ideal candidate will drive the technical vision and execution of complex, cross-functional projects that leverage data science, machine learning, and personalization technologies to deepen customer engagement and drive business growth.
Key Responsibilities:
- Lead the technical strategy and roadmap for the CRM program, aligning with Amazon's broader customer-centric vision
- Collaborate with senior leadership to define program goals, KPIs, and success metrics
- Drive cross-team alignment and execution across Customer Behavior Analytics, Personalization, and User & Product Marketing Technology teams
- Manage complex dependencies and risks across multiple workstreams including data science model development, experimentation, and product launches
- Partner with science, engineering, product, and design teams to deliver innovative customer experiences that drive category discovery and increase engagement
- Develop and track program-level metrics, providing regular updates to leadership on progress, risks, and opportunities
- Lead strategic planning for resources, budget, and timelines to ensure successful delivery of program objectives
The ideal candidate will be a strategic thinker who can translate high-level business objectives into actionable technical plans. They should be comfortable operating in ambiguity, adept at breaking down complex problems, and able to drive alignment across diverse stakeholders. Strong leadership skills are essential to motivate teams and navigate organizational challenges.
This role offers an exciting opportunity to shape the future of Amazon's customer engagement strategy and drive significant business impact through innovative applications of data and technology. The successful candidate will play a key role in Amazon's efforts to build deeper, more personalized relationships with customers and unlock new avenues for growth.
