Our teams strive to make Amazon the best place for our Selling Partners to reach consumers, driven by the experience and support we provide them in growing their businesses locally and globally. We leverage technology including automation, self-service, associate tools, and machine learning to both prevent Seller, Vendor and Brand contacts based on knowledge obtained during our support interactions, and to handle those contacts with quality and efficiency.
We hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to improve the Amazon customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity.
As a Senior Product Manager in the Selling Partner Services (SPS) organization, you will lead the transformation of Amazon's seller Support experience. You'll own the product vision and roadmap for reinventing how millions of global sellers interact with, grow, and scale their businesses on Amazon. You will have exciting opportunities to experiment on the current Seller Support experience and spend time looking around corners to help define the Support experience of the future. This is a highly visible role that will interact across the SPS organization and its many global partners.
Key job responsibilities
Key job responsibilities
The core responsibilities include:
- Define and execute the long-term strategic vision for next-generation seller Support experiences
- Gather requirements from operations team to build BRDs and user stories to deliver impactful solutions
- Interacting with stakeholders at multiple levels and in multiple locations, and working with business, UX, tech and analytics teams to define and deliver impactful solutions to our Selling Partners.
- Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.
- Partner with engineering, design, research, and business teams across Amazon to build scalable, global solutions
- Identify opportunities to simplify and automate processes while driving operational excellence
- Develop metrics and analytics frameworks to measure success and drive data-informed decisions
- Making smart tradeoffs, coordinate dependencies, and maintain communication throughout the organization to guarantee smooth and efficient product delivery.
- Communicate clear and concise expectations and requirements with business and technology teams.
- Present well-reasoned and data-driven proposals in both verbal and written form.
