Can you document and explain complex information clearly and concisely? Are you interested in being part of shaping the future of technical writing in an AI-enhanced workplace? AWS Technical Content Experience (TCX) is looking for a technical writer to join the AWS Perimeter Protection services documentation team.
Perimeter Protection builds everything from low-level packet inspection hardware/software to customer-facing AWS services to globally distributed systems capable of mitigating the world’s largest and most sophisticated cyber-attacks. Our unique technology and innovative services such as AWS Network Firewall, AWS Shield, AWS WAF, and AWS Firewall Manager monitor and defend some of the largest customers and networks in the world.
Ideally, you thrive in a highly collaborative, analytical, and fast-paced environment and are comfortable interacting with highly technical software and networking development teams. You have both a technical background and a demonstrated ability to deliver high-quality technical documentation. You have the ability to dive deep with a willingness to learn what you don’t know. You have a strong interest in exploring emerging AI technologies to improve content development efficiency. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical professionals on a mission to help customers build solutions with AWS services.
Successful past delivery of developer-oriented technical documentation for a programming platform is required. You must have experience writing documentation for APIs, SDKs, components, and tools. Your documentation will be used both by technical and non-technical internal stakeholders and external 3rd parties who build and manage security deployments in the Amazon Web Services platform.
Join us on our journey to provide high-quality technical content to our customers!
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Code: 10027, 10028, 10029
Key job responsibilities
* Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples
* Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines
* Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy
* Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products
* Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.
A day in the life
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
About the team
The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
