The Alexa Endpoints Product team leads the customer experience across Multi-modal devices, the Alexa App, and Web experiences for Alexa. Every day, we are working to build the best AI Assistant for our customers across the globe. We are seeking a Senior Manager, PMT to join the team.
In this role, you will lead a team of PMTs to define the strategy, overall customer experience, and drive specific experiences for millions of Alexa customers across the world. You will partner closely with design, engineering, and many teams across Alexa to build new app experiences as we evolve into a more intelligent AI product.
This is a very visual role that requires the ability to think big, dive deep with UX and technical teams, and work across partners throughout the larger Alexa ecosystem to deliver mission-critical experiences and delight our customers. You must have a passion for consumer experiences, a deep interest in the AI space, and bring strong doc writing and product thinking to the team. You must have experience building and maintaining a high performing product team. Customers love what Alexa can already do. They are even more excited about potential future with Gen AI.
Key job responsibilities
- Set the vision and strategy for our Alexa Endpoints. Define, build, and launch primary customer experiences used by millions of customers.
- Manage and grow a high performing PMT team
- Drive product development from concept to launch with a world-class team of engineers, data scientists, and UX design experts.
- Think Big and help solve challenging strategy questions
- Have backbone. Be able to partner with multiple teams and drive to delivery
- Manage prioritization and trade-offs among customer experience, performance and operational support load
- Create buy-in for the product vision both internally and with key external partners
- Analyze and leverage data to drive decision making
- Drive product launches including working with public relations team, executives, and other product management team members
A day in the life
No one day will be exactly the same in this role. In a given day, you may be bringing a strategy doc to senior leaders, filling an open role on the team, running a product team meeting, working with UX and engineering to solve a mission critical customer problem.
About the team
As an endpoint product team, we have direct impact on how millions of customers experience our products. We work across the Alexa organization to bring exciting new features and experiences to our customers. Many PMTs have been with the team for several years and our team is excited about being at the center of the AI revolution for consumers across Alexa.
