Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re working on the building blocks of the smart home by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. A home that anticipates our needs, takes care of us and our families, keeps us safe and healthy, and saves money and energy.
International Expansion is a critical function at eero, working closely with multiple key stakeholders, including eero’s leadership team, Business Development, Partner Success, as well as multiple teams who make international launch of our hardware and software products possible. You will work cross-functionally to accelerate international sales, use a data driven approach to help guide our international strategy, ensure seamless execution of this strategy and delight your customers by developing scalable infrastructure and processes.
International Expansion is part of the broader Business Operations team at eero. This role will report to our Head of Business Operations and have a dotted-line to our current International Expansion PM who runs the program.
Key job responsibilities
Defining International Strategy:
- Collaborate with International Expansion PM and eero leadership to assist with defining eero’s internationalization strategy
- Make use of key data to confirm or deny hypotheses, and vet new international launch requests from stakeholders
- Escalate blockers and tradeoff discussions to program manager and decision makers in a clear and proactive manner
Managing International Launches:
- Develop deep subject matter expertise in key stakeholder workflows and deliverables in order to help manage the International Expansion program efficiently
- Collaborate with key stakeholders to execute the international roadmap, ensuring follow-ups and handoffs take place in a smooth manner
- Proactively escalate blockers, risks or scope changes, and resolve issues to ensure we deliver timely results vs. our customer commitments and internal expectations
Driving Best Practices:
- Drive efficient and clear program management processes, and implement audit mechanisms to keep improving the efficiency of your program over time
- Respond to requests and proactively drive issues to resolution with dependable SLAs
- Create self-serve resources to amplify your impact and reduce time to resolution
