At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Cross Border team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries. A Customs Compliance Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross-border shipments. A Customs Compliance Specialist will communicate with freight forwarders/sellers/vendors for shipment and document preparation, monitor shipment clearance status and escalates issues when necessary. The Compliance Specialist will review and audit data entry functions for entry filing, classifications, and inspections related delivery-form generation, tracking and compliance requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.
Key job responsibilities
Core Responsibilities
- 1st Tier support for Customer Service queries
- Touchpoint for customer onboarding
- General Global compliance support
- Auditing compliance related data submissions for completeness
- Handle general recurring Customs Brokerage operational regulatory requirements
- Maintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requests
Advanced Responsibilities
- Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
- Handles 1st level escalations from the team/sales
- Advise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
- US HTS Classification
- Achieve and maintain High Compliance and OTP scores
- Specializes in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
- Build and maintain SOPs for new and changes to regulatory requirements
- Ownership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destination
Measurement for Success
- Complete assigned tasks timely and accurately, within KPI
- Improved productivity through continuous improvement
- Meet and exceed Customer Service metrics
