Do you want to drive fintech innovation at scale while creating seamless experiences for millions of small businesses worldwide?
The WW SMB Financing organization is seeking an innovative, strategic leader to drive our global Product and Customer Experience (CX) strategy. This role presents a unique opportunity to revolutionize how small and medium businesses access working capital, combining deep technical expertise with customer-centric product development.
Role Overview: As Senior Manager PMT, you will lead the product vision and technical strategy for our global lending marketplace, working closely with a dedicated 50+ person tech/data/science organization. You will manage a team of 6 product leaders and partner across Amazon to build foundational capabilities that enable scalable, friction-free experiences for both sellers and lending partners.
Key job responsibilities
- Strategic Leadership: Define and drive the product vision and technical architecture strategy for SMB Financing across global markets
- Technical Innovation: Partner with engineering and science teams to build transformative capabilities and scale our systems and solutions, leveraging artificial intelligence where relevant
- Customer Experience: Design and deliver seamless seller journeys across discovery, application, and servicing touchpoints
- Team Leadership: Manage and develop a team of experienced product leaders while fostering a culture of technical excellence and customer obsession
- Cross-functional Collaboration: Work closely with Accounting, SPS Payments, and SPX teams to deeply integrate lending services into the seller experience
- Business Impact: Drive key inputs to achieve ambitious growth targets in a rapidly scaling business
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
