At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon's Cross Border team is responsible for providing customers a one-stop shop for international transportation service, providing end-to-end supply chain solutions. We are seeking a customer-centric individual who wants to be part of this journey and manage daily operational tasks and customer queries.
A Senior Compliance Specialist owns daily operations for customs clearance on ocean, air, rail, and truck cross-border shipments. The specialist will:
- Communicate with freight forwarders/sellers/vendors for shipment and document preparation
- Monitor shipment clearance status and escalate issues when necessary
- Review and audit data entry functions for entry filing, classifications, and inspections
- Handle delivery-form generation, tracking, and compliance requirements
We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.
Key job responsibilities
Core Responsibilities
- 1st Tier support for Customer Service queries
- Standalone product classification for US HTS
- General Global compliance support
- Auditing compliance related data submissions for completeness
- Handle general recurring Customs Brokerage operational regulatory requirements
- Maintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requests
Advanced Responsibilities
- Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
- Handles 1st level escalations from the team/sales
- Advise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
- Handle exams/inspections/holds and communicate this both internally and externally
- Achieve and maintain High Compliance and OTP scores
- Specializes in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
- Build and maintain SOPs for new and changes to regulatory requirements
- Ownership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destination
Measurement for Success
- Complete assigned tasks timely and accurately, within KPI
- Improved productivity through continuous improvement
- Meet and exceed Customer Service metrics
