DESCRIPTION
Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.
Kuiper Production Operations is looking for an experienced IT support engineer to join our team. This role will own IT support for Kuiper Labs and Mission Operations. As an IT support engineer, you will provide technical support for end user devices, network equipment and critical infrastructure equipment in our Lab and Mission Operations facilities.
Key job responsibilities
- Apply troubleshooting methodologies and/or coding skills to resolve and root cause difficult IT support problems.
- Define requirements and manage delivery of IT projects that involve multiple technical teams
- Lead continuous improvement efforts
- Audit the quality of technical work performed and provide constructive feedback when necessary
- Automate manual tasks; create/improve small tools that help make team operations more efficient
- Participate in hiring, training and development of others
- High attention to detail and capable of managing multiple priorities simultaneously
- On-call for high-severity issues outside standard hours
- Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.
- Ability to travel international up to 10%
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
A day in the life
You start the day with reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily stand up and work on projects and support tickets. While participating on a rotating on-call schedule, you will prepare and lead the team Operational Excellence meetings and represent IT support in the organization level operations meeting. Operational excellence and Customer obsession are core values of this role as we own providing best in class services to the Lab and Mission Operations teams.
