Manager III, Risk Management - WW Executive Escalations
About the Role:
We are seeking an experienced professional to join our Risk Mitigation, Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads Amazon's strategic response to high-priority Store incidents involving complex abuse patterns, fraud schemes, and policy enforcement challenges. You will manage specialized teams handling approximately 200 high-stakes executive cases annually, impacting over $1.1B in high-value listings and serving 220K customers, selling partners, and brands worldwide. The role represents a unique opportunity to shape risk management practices while protecting Amazon's marketplace integrity through data-driven decision-making and strategic stakeholder management.
Key Responsibilities:
Investigation Leadership & Quality:
As the investigation leader, you will guide teams in utilizing a comprehensive holistic investigation framework, employing a 20-point protocol for thorough evaluation of seller behavior and intent. You'll oversee complex multi-factor risk assessments incorporating account history, supply chain verification, and pattern analysis while maintaining 98% holistic investigation decision accuracy and meeting strict SLA requirements for VP/Director-level escalations. A key aspect of your role will be driving the adoption and optimization of advanced investigation tools to continuously improve efficiency and accuracy.
Strategic Program Management:
In this capacity, you will work across 140+ global program teams to implement balanced enforcement approaches. Your role involves developing and executing graduated enforcement strategies that combine zero-tolerance policies for intentional abuse with appropriate treatments for policy misunderstandings. You will be responsible for establishing and monitoring systemic preventative actions to reduce future escalations while leading continuous improvement initiatives based on data-driven insights and trend analysis.
Stakeholder Management & Communication:
Your success will depend on building and maintaining strategic relationships with VP and Director-level stakeholders across the organization. You will be responsible for translating complex abuse patterns and technical findings into compelling business narratives, driving influence across program teams without direct authority, and facilitating high-stakes discussions to achieve alignment on controversial decisions.
Team Development & Leadership:
As a people leader, you will focus on building and mentoring high-performing teams capable of handling complex investigations. This includes creating and maintaining effective onboarding and training programs, fostering a culture of innovation, accountability, and excellence, and driving performance through clear goal-setting and regular feedback.
Qualifications:
Experience & Education:
The ideal candidate brings 4+ years of experience in risk management, investigations, or related fields, complemented by at least 2 years of people management experience leading complex teams. A Bachelor's degree in Business, Engineering, or related field is required, along with a demonstrated track record of driving results through influence and collaboration. A Master's degree is preferred.
Technical & Analytical Skills:
We seek strong analytical capabilities with experience in data-driven decision-making, supported by proficiency in investigation methodologies and risk assessment frameworks. The role requires demonstrated experience with process improvement and program management, along with a solid understanding of e-commerce platforms and associated risk vectors. Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements is highly desirable.
Leadership & Communication:
Success in this role demands excellent stakeholder management and relationship-building abilities, coupled with strong written and verbal communication skills. You should have proven ability to navigate ambiguous situations and drive resolution, along with experience managing complex, cross-functional initiatives. Project Management Professional (PMP) or equivalent certification is preferred.
Impact & Scope:
This role serves as a critical link between executive leadership and operational teams, directly influencing Amazon's risk management strategy and marketplace integrity. You'll balance competing priorities including seller experience (SX), customer experience (CX), brand experience (BX), and cost-to-serve metrics while operating with limited resources. Success requires navigating complex organizational dynamics, influencing product roadmaps without direct authority, and maintaining robust governance mechanisms. Your team represents Executive leadership worldwide, advocating for selling partners, brands, and customers among business, policy, and technology teams.
Working at Amazon:
Join our dynamic, fast-paced environment where data-driven decision-making is fundamental to our success. You'll have the opportunity to influence at scale within a collaborative team atmosphere that values innovation and excellence. This role requires exceptional ability to navigate ambiguity, operate autonomously, and make strategic decisions aligned with Amazon's leadership principles.
Location: Tempe, Arizona
Travel: Up to 20% as needed
Employment Type: Full-time
