The Worldwide Fulfillment by Amazon (FBA) Insights and Planning team’s mission is to drive the global growth of the FBA business by identifying business opportunities through analysis and leading optimization initiatives that align with FBA’s 10-Year Vision.
This newly created, single-threaded, role is focused on spearheading new returns-related practice and/or policy changes as part of efforts that drive FBA growth in under-penetrated categories. This work is tied to driving customer and seller experience improvements through transformative changes and is a strategic priority tied to a senior leadership initiative. This role has a worldwide focuses with initial prioritization on United States and Europe.
This position offers a unique opportunity to drive transformative changes into how we process returns for customers and sellers, directly improving efficiency, quality, and business growth. The ideal candidate will possess analytical skills, cross-functional leadership experience, and a passion for technological advancement in e-commerce logistics.
Key job responsibilities
1. Partner with product, tech, and operations on the development of specialized operating procedures that allow for the validation of defects and enforcement of policies or other practice standards.
2. Ideate and drive innovative practices and policies that create the right tension between customers and sellers that lead to an overall optimized experience.
4. Collaborate with operations teams to develop scalable processes that increase Amazon's flexibility in handling returned units.
5. Manage stakeholder relationships with teams across Stores worldwide by: providing regular initiative updates, addressing escalations promptly, influencing future strategic direction, and aligning on business requirements
