Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online help content? Amazon Advertising's Support Products & Services team is looking for a Content Developer to create and maintain concise content that supports Advertisers of all levels of expertise about Amazon Ads’ products and features. You create content that is helpful and easy to find, and allows users to answer their own questions. You care as much about good writing as you do about measuring and delivering results, and you let your learnings evolve the way you approach your work.
Key job responsibilities
The ideal candidate has extensive content experience to address user needs and effectively weigh competing priorities to deliver the most important content in a timely manner. They measure results and learn from their successes and failures. The Help Content Developer, will:
• Drive content projects for their entire lifecycle from planning through post-launch measurement
• Create highly effective support content in English for all marketplaces.
• Facilitate sign-off from Product, Legal, and Public Relations business partners.
• Code and publish content in all languages.
• Monitor Help metrics and make targeted improvements.
• Effectively manage several complex projects simultaneously, while meeting deadlines.
• Perform scheduled audits to ensure accuracy and completeness.
• Effectively manage several complex projects simultaneously, while meeting deadlines.
• Identify opportunities to improve content development processes and content quality.
A day in the life
You'll write and develop help content that helps our users find answers to the questions they have. Being able to put yourself in the user's shoes, and understand their pain points, goals and journey is crucial. You need to think from the perspective of the business, and manage different stakeholders and priorities. You also need to have a data-driven mindset and enjoy analyzing and interpreting data. Connecting the dots between seemingly disparate things is a big part of content strategy. You will collaborate with stakeholders, present data and create content that has an engaging narrative and resonates with audience objectives.
