The Amazon Stores Customer Service (CS) Concessions Product and Tech team builds, maintains, and scales products and services that enable customers, CS Associates (CSAs), and Amazon employees to process concessions in an automated, secure, and consistent way across billions of concessions traffic each year. The team’s product portfolio includes customer-facing experiences, back-end core architecture, automation products, batch concessions products, etc.
We are looking for a Sr. Product Manager - Tech who is passionate about driving the right experience for our customers, who looks to create innovative tech solutions to deliver multi million- dollar impact worldwide, and who enjoys working across tech, data, and science partners to make data-driven decisions and designs.
Key job responsibilities
As a Sr. Product Manager - Tech, you will lead requirements gathering, prioritization of feature development, and own driving the product metrics. You will partner with Concessions program managers, various business teams, and our data and research science team to identify, surface, and drive improvements. You will also be able to dive deep and apply principles and products that will form an exciting roadmap.
Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. They will work closely with business teams, leaders, engineering teams, as well as scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
