Do you have a passion for deriving insights from data to make a difference in people's lives? Are you a Day 1 thinker who is passionate about pushing the boundaries of conventional talent development approaches and innovating on behalf of our customers? If so, we would like to hear from you!
PATOE is a centralized technology, data, reporting, and analytics organization that supports over a million employees globally, spanning support across NA Customer Fulfillment, Global Operations Learning & Development and PXT Capability & Impact, and Employee Relations.
We are seeking a Business Intelligence Manager for our GOPXT Center of Excellence Reporting (GCR) team to further our mission of building technology and programs that help our more than 1 million employees reach their full potential from onboarding through career advancement. In this role, the BI Manager will play a pivotal role in leading, designing, executing, and optimizing enterprise scale data solutions to empower our front-line leaders, business partners, and leadership teams to ensure they are well-equipped to effectively lead the largest hourly population in Amazon.
The ideal candidate will be enthusiastic about leading teams to solve highly complex and ambiguous problem statements and create actionable solutions, working across Employee Experience teams worldwide. In this role, you will partner with our program and product managers to lead, consult, prioritize, develop and implement KPIs, and automate reporting processes. Your work will play a major role in devising the team's expansion strategy, technical foundation of our ecosystem and scaling our impact across the org. This role provides opportunities to test new approaches and innovate in an exciting and fast-paced environment.
Key job responsibilities
• In this role, you will lead a team to leverage analytics to enhance our Reporting and Analytics product offerings and improve the employee and customer experience
• Collaborate with PATOE developers and evaluate internal processes, approaches, and technical systems to establish highest standards and ensure safety for our associates and leaders
• Apply deep analytics and business intelligence skills to extract meaningful insights and learning from large and complicated data sets
• Design, develop and maintain scaled, automated, user-friendly systems, reports and dashboards
• Support cross-functional teams on the day-to-day execution of projects and initiatives
• Lead business reviews to executive management teams regarding progress and roadblocks
• Serve as liaison between the business and technical leaders to achieve the goal of providing actionable insights into current program performance, and ad-hoc investigations to support future improvements or innovations
• Recognize and adopt best practices in reporting and analysis through data integrity, test design, analysis, validation, and documentation
• Conduct advanced statistical analysis to identify trends and opportunities
About the team
This role sits within the larger People Analytics, Technology, and Operations Excellence (PATOE), a team of Engineers, Data Professionals, Product Managers and Scientists supporting People Experience & Technology (PXT) and Operations worldwide. The role will report into GOPXT Center of Excellence Reporting (GCR) team embedded within PATOE and comprised of Business Intelligence Engineers and Business Analysts. We design, build and sustain scalable data products that support Employee Relations and Global Learning & Development.
