The North American Food Safety A&M Team ensures that all Amazon Fulfillment sites meet safety criteria and regulatory requirements. They collaborate with a diverse range of internal stakeholders to develop and implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.
Key job responsibilities
- Audit and monitor comprehensive programs to drive food safety execution for maximum proficiency and effectiveness
- Maintain a robust set of compliance metrics and key performance indicators (KPIs) to measure output performance, track progress, and identify areas for improvement in food safety programs
- Execute rapid response protocols for food safety incidents, leading cross-functional teams to investigate, resolve, and document comprehensive corrective actions
- Serve as primary point of contact for site-based escalations, coordinating with operations leaders to implement corrective actions and drive continuous improvement
- Analyze escalation patterns and root causes to identify systemic issues, informing audit priorities and presenting findings to senior leadership
- Manage strategic communication with internal stakeholders during high-priority food safety events, ensuring clear and timely information flow
- Participate in an on-call rotation, including weekend coverage, with up to 60% travel to support food safety incidents and program implementation across the network
- Compose and edit detailed business review documents to effectively communicate food safety improvement initiatives
- Leverage deep knowledge of regulatory frameworks including Code of Federal Regulations (CFR), Food Safety Modernization Act (FSMA), and FDA guidelines to ensure audit processes and corrective actions align with current standards
- Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough documentation and timely resolution while identifying systemic issues for continuous improvement
A day in the life
In this role, you will be elevating food safety compliance standards across Amazon's network of Distribution and Retail/Grocery Fulfillment sites. Your typical day will blend strategic planning with operational rigor. You’ll work with a diverse range of internal and external stakeholders to ensure smooth execution of protocols. You'll analyze trends, conduct comprehensive assessments, and collaborate with third-party experts when required to continuously enhance our processes. This fast-paced role requires a balance of strategic thinking and analytical skills.
About the team
The North American Food Safety Audit and Monitoring team governs operational food safety programs that drive compliance, mitigate risk, and support scalable business growth. We collaborate across stakeholder groups to drive food safety standards. We leverage metrics and technology for continuous improvement. Our initiatives ensure the safety of products for millions of customers, reinforcing their confidence in Amazon.
