Why work with us?
The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
- A diverse, inclusive, professional work environment
- Flexible work schedules
- Company match on 401(k)
- Competitive Paid Time Off policy
- Generous Employer contribution for health, dental and vision insurance
- Company paid short term and long term disability insurance
- Paid Maternity and Paternity Leave
- Tuition reimbursement
- Company paid life insurance
- Employee Assistance program
- Wellness programs
- Fun employee and company events
- Discounts on travel insurance
Who are we?
Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
- CSA: US travel insurance brand for retail and lodging partners. Learn more here.
- Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
- GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
- Iris, Powered by Generali: identity and digital protection solution. Learn more here.
- Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.
What you’ll be doing.
Job Summary:
The Senior Operations Support Specialist is responsible for identifying and improving the outcomes of operational processes to improve efficiencies, reduce cost and increase customer satisfaction. This position serves as a key resource for information, problem solving, reporting and communication in all areas pertaining to organizational and operational improvements in compliance with company policies and government regulations. The Senior Operations Support Specialist reports to the Director of Operations Strategy.
Principal Duties and Responsibilities:
Process/Continuous Improvement
- Lead complex root cause analysis to determine metrics, troubleshoot business issues and create process documentation
- Carry out complex transversal project/program reporting and analysis for process mapping, develop budgets and cost analysis to determine project/program feasibility
- Facilitate continuous improvement with managers and act as an internal consultant, developing short- and long-term strategies for the organization. Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies
- Monitor progress to check if changes yield desirable results. Incorporates continuous improvement and establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management
- Develop and deliver workshops or team training, openly sharing guidance and technical expertise and ensuring that learning resources are widely available
- Evaluate bottlenecks, develop plans to resolve issues, set and monitor performance goals and streamline operations by introducing state-of-the-art continuous improvement methodologies
- Develop and conduct audits, maturity assessments, program evaluations and reviews to drive results to ensure change is permanent & delivering cost/capacity savings to the business
Integration and Standardization
- Help to develop and deliver strategic operations planning to best position the organization for future growth and expansion
- Ensure existing processes maintain a high level of performance while continuously reviewing and refining those processes to make additional improvements
- Maintain, compile, analyze, and report metrics of improvement projects
- Collect and analyze information to recommend performance improvement areas while also working to direct cross-functional teams
- Provide sustainment support for completed North American Lean Transformation waves across all sites, including the completion of 100-day maturity assessments for all departments
- Assist with multi-organizational integration across North America, identifying common processes throughout organizations to ensure standardization of operational procedures and where gaps exist, work with leadership to reduce variability of non-standardized processes
- Support the One Organizational model in North America by assisting with cross training of staff across all North American Entities
Requirements:
- Minimum five years of progressive experience in an Operations department or working on Efficiency Projects
- Advanced to expert level experience using Microsoft Office Suite (Excel, Access, PowerPoint, Word, Outlook, SharePoint) required
- Developing reports & statistical data with PowerBI & SharePoint
- Understanding of automation technology solutions
- Strong analytical/problem-solving skills and results oriented
- Excellent verbal and written communication skills
- Ability to work independently with supervision while performing a variety of complex and non-routine tasks
- Ability to multi-task
- Attention to detail and accuracy of data
- Interface effectively in a fast paced, dynamic environment with all levels of the organization
- Demonstrate judgment, tact and diplomacy in dealing with internal customers
- Possess initiative, enthusiasm, intellectual curiosity, and ability to perform as a team player
- Must possess a strong work ethic
Preferred:
- Experience in Project/Program Management
- Experience in the Insurance Industry
- Understanding of Lean and process improvement principles (i.e., Lean Six Sigma or Agile), Lean certification
Education/Certifications:
Requirements:
- High School Diploma or Equivalent (GED) required.
Preferred:
- Bachelor's Degree in business administration or similar preferred
Where you’ll be doing it.
This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.
When you’ll be doing it.
While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.
Apply today to begin your next chapter.
Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.
